Assistant Store Manager (Service Writer)

Midas Tire & Auto Experts; Washington Township (NJ); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Bonus based on performance

Employee discounts

Health insurance

Paid time off

Job summary

An automotive service company in New Jersey seeks Automotive Service Assistant Managers. This role involves managing service department activities, providing exceptional customer service, and leading a small team. Candidates should have a minimum of 1 year of assistant manager experience in a retail environment, general automotive knowledge, and strong leadership skills. The position requires a valid driver's license and the ability to work flexible hours. Attractive benefits include performance bonuses and health insurance.

Qualifications

• Minimum of 1 year of store or service assistant manager experience.
• Valid driver’s license required.

Responsibilities

• Ensure a safe, secure, and trustworthy work environment.
• Liaise between managers, customers, and employees.
• Fill in for Manager in times of absence.
• Support ongoing learning and development of team members.
• Define objectives and evaluate trends.
• Manage and train team while adhering to company values.
• Deliver exceptional customer service.
• Monitor the quality of all vehicles signed out.
• Supervise up to 10 employees.
• Maintain clean and organized job site.

Skills

General automotive knowledge

Excellent customer service disposition

Good communication skills

Leadership ability

Team building skills

Ability to work a flexible retail schedule

Job description

At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.

Benefits

• Bonus based on performance
• Employee discounts
• Health insurance
• Paid time off

We are looking for Automotive Service Assistant Managers to assist managing and direct all service department activities of a retail store engaged in selling tires and related automotive parts and mechanical services. This position is Assistant Store Manager developmental role. Midas is committed to training our associates and promoting from within the organization.

Responsibilities

• Help ensures a safe, secure, and trustworthy work environment.
• Liaise between managers, customers, and employees.
• Fill in for Manager in times of absence. Make executive decisions, hold meetings and provide accountability.
• Support ongoing learning and development of team members.
• Establishes strategic goals by gathering information from reporting documents.
• Define objectives, identifies, and evaluates trends and options, chooses a course of action and evaluates outcomes.
• Lead by example, manage, and train team while keeping in tune with our companies’ vision, purpose, core values and employee creed.
• Help ensure that all policies and procedures are being followed by all employees.
• Deliver exceptional customer service while listening and consulting customers.
• Oversee complete vehicle inspection and then make comprehensive recommendations by building computerized repair orders and sourcing parts.
• Ability to discuss pricing estimates with customers as well as promoting shop service specials and financing options.
• Monitor the quality of all vehicles being signed out.
• Ability to successfully supervise up to 10 employees.
• Closely monitor inventory levels while managing product ordering and receipt.
• Maintaining a clean and organized job site.
• Other duties as assigned.

Qualifications

• A minimum of 1 years of store or service assistant manager experience
• General automotive knowledge
• Excellent customer service disposition
• Good communication skills
• Leadership ability
• Team building skills
• Ability to work a flexible retail schedule including weekends, evenings and holidays

Valid driver’s license