Assistant Manager/Service Writer

Midas TOWSON; Towson (MD); On-site; USD 48,000 - 68,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Employee discounts

Opportunity for advancement

Paid time off

Job summary

A leading automotive service provider in Towson is seeking an Automotive Service Assistant Manager to manage service department activities. The ideal candidate will have a minimum of 1 year of relevant experience, excellent customer service disposition, and strong leadership abilities. This role emphasizes teamwork and the ability to work in a flexible retail schedule, while ensuring customer satisfaction and operational excellence.

Qualifications

• Minimum of 1 year of store or service assistant manager experience.
• General automotive knowledge.
• Ability to work a flexible retail schedule including weekends, evenings, and holidays.
• Valid driver’s license.
• Leadership ability.
• Team building skills.
• Ability to work a flexible retail schedule including weekends, evenings and holidays.
• Valid driver’s license.

Responsibilities

• Manage and direct all automotive and general service technicians.
• Liaise between managers, customers, and employees.
• Oversee complete vehicle inspection and make comprehensive recommendations.
• Cover for the Manager in times of absence and participate in executive decisions and meetings.
• Support ongoing learning and development of team members.
• Establishes strategic goals by reviewing reporting documents and trends.
• Define objectives and evaluate outcomes to drive shop performance.
• Lead by example while aligning with company vision, values and creed.
• Ensure policy and procedure compliance across all staff.
• Deliver exceptional customer service and build customer relationships.

Skills

Excellent customer service disposition

Good communication skills

Leadership ability

Team building skills

Attention to detail

Education

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Job description

Benefits

• 401(k)
• Bonus based on performance
• Competitive salary
• Employee discounts
• Opportunity for advancement
• Paid time off

At Midas, we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.

We are looking for Automotive Service Assistant Managers to assist managing and direct all service department activities of a retail store engaged in selling tires and related automotive parts and mechanical services. This position is Assistant Store Manager developmental role. Midas is committed to training our associates and promoting from within the organization.

Responsibilities

• As a Midas Automotive Service Manager, you will manage and direct all automotive and general service technicians in the operation of the shop, including:
• Help ensures a safe, secure, and trustworthy work environment.
• Liaise between managers, customers, and employees.
• Fill in for Manager in times of absence. Make executive decisions, hold meetings and provide accountability.
• Support ongoing learning and development of team members.
• Establishes strategic goals by gathering information from reporting documents.
• Define objectives, identifies, and evaluates trends and options, chooses a course of action and evaluates outcomes.
• Lead by example, manage, and train team while keeping in tune with our companies’ vision, purpose, core values and employee creed.
• Help ensure that all policies and procedures are being followed by all employees.
• Deliver exceptional customer service while listening and consulting customers.
• Oversee complete vehicle inspection and then make comprehensive recommendations by building computerized repair orders and sourcing parts.
• Ability to discuss pricing estimates with customers as well as promoting shop service specials and financing options.
• Monitor the quality of all vehicles being signed out.
• Ability to successfully supervise up to 10 employees.
• Closely monitor inventory levels while managing product ordering and receipt.
• Maintaining a clean and organized job site.
• Other duties as assigned.

Qualifications

• A minimum of 1 years of store or service assistant manager experience
• General automotive knowledge
• Excellent customer service disposition
• Good communication skills
• Leadership ability
• Team building skills
• Ability to work a flexible retail schedule including weekends, evenings and holidays
• Valid driver’s license

Qualities that make you stand out from the rest

• Attention to detail and organizational skills
• Understanding the current performance of the location and asks for assistance if needed.
• Reliable
• Has Mechanical Knowledge
• Excellent customer service skills
• Great leadership skills in shops
• Well Spoken
• Excellent at following directions