Assistant Store Manager-Peoria

CNG Holdings, Inc.; Mesa (AZ); On-site; USD 35,000 - 48,000; Full time

Job summary

An established industry player in financial services is seeking an Assistant Store Manager to join their team. This role is pivotal in ensuring excellent customer service and regulatory compliance while representing the brand. The ideal candidate will possess strong communication skills and a background in sales or customer service. With a commitment to diversity and inclusion, this company offers a supportive environment where employees can thrive. If you are passionate about helping customers improve their financial situations and enjoy working in a dynamic retail setting, this opportunity is perfect for you.

Qualifications

• High school diploma or GED required.
• 1+ year experience in sales or customer service preferred.

Responsibilities

• Serve and educate customers on product options.
• Handle cash and manage a cash drawer.
• Comply with regulations and company policies.

Skills

Sales Experience

Customer Service

Cash Handling

Communication Skills

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Join to apply for the Assistant Store Manager-Peoria role at CNG Holdings, Inc.

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Join to apply for the Assistant Store Manager-Peoria role at CNG Holdings, Inc.

General Function / Summary:

As a financial services leader, we strive to make a difference in our customers’ lives & the communities we serve. Our Assistant Store Managers are front-line brand ambassadors representing Check N Go, Allied Cash Advance, or Cash Store, all part of the CNG Holdings, Inc. family of companies. They embody the company’s identity in behavior, values, and ethics in support of our mission. The Assistant Store Manager is responsible for ensuring outstanding customer service and regulatory excellence.

Job Description

General Function / Summary:

As a financial services leader, we strive to make a difference in our customers’ lives & the communities we serve. Our Assistant Store Managers are front-line brand ambassadors representing Check N Go, Allied Cash Advance, or Cash Store, all part of the CNG Holdings, Inc. family of companies. They embody the company’s identity in behavior, values, and ethics in support of our mission. The Assistant Store Manager is responsible for ensuring outstanding customer service and regulatory excellence.

Duties

Essential Duties:

• Serve and educate customers on the product portfolio by presenting all options for products and/or services to meet their needs.
• Escalate issues to the store manager, District Director of Operations (DDO), and corporate office if unable to resolve directly with the customer.
• Answer telephone inquiries regarding general questions, customer applications, requests, or other issues.
• Perform outbound customer sales, courtesy, and collection calls in accordance with federal regulations, store procedures, and expectations.
• Respond professionally to customers, explaining solutions and ensuring they feel supported and valued.
• Handle and count currency, manage a cash drawer, and perform cash handling duties.
• Balance daily batch receipts with sales reports and resolve discrepancies.
• Perform customer verifications.
• Process transactions accurately, including loans, check cashing, and Net Spend.
• Comply with regulations and company policies.
• Complete compliance trainings and quarterly requirements.
• Other duties as assigned.

Minimum Education and Experience:

• High school diploma, GED, or equivalent.
• 1+ year experience in sales, customer service, or cash handling preferred.
• Strong communication and active listening skills.
• Proficient in Microsoft Office.
• Ability to multitask and work independently.
• Own reliable transportation, valid driver’s license, and insurance.
• Willingness to embrace core values of accountability, inclusion, transparency, and focus.

Physical Demands:

• Work in call center/retail/office environment.
• Handle cash extensively.
• Extended phone and computer screen usage.
• Long periods of standing.
• Lift up to 50 lbs with accommodations.

Travel / Attendance:

• Travel to stores within the district using personal vehicle.
• Potential travel to neighboring districts and overnight stays.
• Work scheduled shifts.

Why Choose CNG Holdings, Inc.:

Headquartered in Cincinnati, Ohio, CNG is a leader in financial services, offering products designed to improve customers’ financial situations. Our mission is to help and educate customers, building long-term relationships. Our vision is to deliver innovative solutions for a better future.

Our Values:

We are committed to diversity and are an Equal Opportunity Employer, making decisions without regard to race, color, religion, gender, or other protected classes.

Additional Information:

This description outlines the general nature of the work and is not exhaustive of all responsibilities, duties, or skills required.