Assistant Store Manager OptimEyes

Henry-Ford-Health-2; Bloomfield Township (MI); On-site; USD 52,000 - 68,000; Full time

Job summary

Henry Ford Health's Optimeyes division is seeking an Assistant Store Manager to lead patient-focused optical services in our community-based locations. You will support customers, help resolve concerns, and assist the management team in daily operations, applying your optical knowledge to care for all patients.

The role emphasizes dispensing, optometric assistance, and insurance processing, with training provided to maintain high standards of care.

Qualifications

• High School Diploma or GED required.
• Previous optical experience and knowledge required.
• Previous retail or hospitality experience.
• Computer skills and proficiency with Acuity Logic, eEHR, and insurances.

Responsibilities

• Assist customers and address questions to ensure satisfaction.
• Support management with day-to-day operations.
• Provide expertise in optical services, dispensing, and insurance processing.
• Use Acuity Logic, eEHR, and insurance platforms for seamless patient experiences.
• Complete OptimEyes training to maintain care standards.

Skills

Optical experience

Customer service

Leadership

Retail experience

Education

High School Diploma or GED

Tools

Acuity Logic

eEHR

Insurance platforms

Job description

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.

Job Description

Job Title

Assistant Store Manager OptimEyes

About the Department

Henry Ford OptimEyes is a vital part of Henry Ford Health¿s Community Care Services, dedicated to expanding access to essential health resources. Our community-based programs focus on meeting patients where they are, providing care coordination, home health care, and hospice services. OptimEyes plays a key role in this mission by offering comprehensive optical services, ensuring that individuals across diverse populations receive the vision care they need to thrive.

Role Overview

As an Assistant Store Manager at OptimEyes, you will be a relentless advocate for our patients, ensuring their satisfaction through exceptional service and support. You’ll assist customers with their needs, provide solutions to concerns, and support the management team in daily operations. Your cross-trained expertise in optical services will enable you to make a meaningful impact on patient care.

Why Henry Ford Health

At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.

What You Will Do

• Assist customers with questions or concerns to ensure their overall satisfaction.
• Support the management team with day-to-day operations.
• Provide expertise in optical services, including dispensing, optometric assistance, and insurance processing.
• Utilize operational systems like Acuity Logic, eEHR, and insurance platforms to deliver seamless patient experiences.
• Complete required Henry Ford OptimEyes training courses to maintain high standards of care.

Qualifications

What You Will Need

Required Qualifications

• High School Diploma or G.E.D.
• Previous optical experience and knowledge.
• Previous retail or hospitality experience.
• Computer knowledge and proficiency in operational systems (Acuity Logic, eEHR, insurances).

Preferred Qualifications

• Advanced knowledge of optical industry trends and best practices.
• Experience in a leadership or supervisory role within retail or healthcare.

Additional Information

What We Offer

Join a team where your work directly impacts patient care and community health. Grow your career through hands-on experience, collaboration with dedicated professionals, and opportunities to learn and lead in a mission-driven environment.