Assistant Store Manager: Ops, People & Customer Experience

Grocery Outlet Inc.; Oakland (CA); Sur place; USD 70 000 - 85 000; Plein temps

Avantages offerts par ce poste

Annual Bonus Program

Equity

401(k) Profit Sharing

Résumé du poste

Grocery Outlet Inc. in Oakland, CA is seeking an Assistant Store Manager to support the Store Manager in running all aspects of a Grocery Outlet location.

This hands-on leader oversees daily operations, leads teams, ensures outstanding customer experiences, and maintains high standards across store routines. The ASM develops people, solves problems, and protects the business, reporting to the Store Manager.

Qualifications

• 5-7 years of retail and grocery experience with two years in a Manager or Assistant Manager position.
• Experience leading and managing a P&L required
• Proven skills in recruiting, hiring, training, and coaching
• Have a keen awareness of all current retail safety and OSHA guidelines
• Knowledge of inventory, merchandising and backroom operations

Responsabilités

• Oversee daily store execution across all departments
• Maintain store conditions, cleanliness, and merchandising standards
• Ensure accurate receiving, stock flow, inventory levels, and backroom organization
• Support seasonal transitions, floor resets, and display execution
• Uphold all company procedures and ensuring reliable coverage across shifts
• Support store financial goals, sales, labor, shrink and margin targets
• Address issues quickly to minimize customer or operational impact
• Coach associates and department leads through clear expectations and feedback
• Responsible for recruiting, hiring, onboarding, training and performance management of talent
• Address employee concerns promptly and appropriately
• Maintain a respectful, accountable, high-energy work environment
• Model leadership behaviors that reinforce store culture and service standards
• Support performance reviews and contributing to development plans
• Provide active floor leadership during peak hours
• Coach and reinforce service expectations
• Resolve customer concerns with good judgment and urgency
• Ensure front-end operations deliver speed, accuracy, and friendly service; oversee front end cash control processes
• Support programs that strengthen customer trust and store reputation
• Own execution in the grocery department and assigned departments
• Monitor ordering, product flow, and rotation to protect freshness and reduce shrink
• Ensure accurate inventory counts, stock levels, and storage practices
• Support execution of planograms, displays, and promotional sets
• Partner with department leads to maintain in-stock conditions and presentation standards
• Manage back stock visibility so associates know what is available
• Lead safety routines, training, and execution of OSHA and company standards
• Ensuring OSHA, safety, and food-handling standards are consistently followed
• Ensure equipment is used safely and associates are properly trained
• Support loss prevention programs and enforce store security proceduresInvestigate incidents and document them accurately and promptly
• Ensure proper rotation, storage, and handling of product
• Support P&L management, with specific focus on labor.
• Lead and execute weekly labor planning and daily staffing adjustments
• Ensure accuracy of scheduling, timekeeping records, and payroll processes
• Complete required reports and administrative tasks, including new hire paperwork and reporting, with timeliness and accuracy
• Maintain confidentiality related to personnel and company information
• Support communication flow between departments, the Store Manager, and corporate teams

Connaissances

Retail experience

P&L management

Hiring & training

Customer service

OSHA safety

Outils

MS Office

Description du poste

Grocery Outlet Inc. in Oakland, CA is seeking an Assistant Store Manager to support the Store Manager in running all aspects of a Grocery Outlet location.

This hands-on leader oversees daily operations, leads teams, ensures outstanding customer experiences, and maintains high standards across store routines. The ASM develops people, solves problems, and protects the business, reporting to the Store Manager.