Assistant Store Manager

Grocery Outlet; Suffolk (VA); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Annual Bonus Program

401(k)

Job summary

Grocery Outlet Inc. is seeking an Assistant Store Manager to support the Store Manager in running all aspects of a Grocery Outlet location. You will lead daily operations, coach teams, ensure outstanding customer experiences, and uphold high standards across store routines.

You will act as a hands-on leader, develop people, solve problems, and protect the business while reporting to the Store Manager. This role requires strong retail leadership and a commitment to safety and service.

Qualifications

• 5–7 years in retail and grocery with 2+ years in a manager role.
• Experience leading and managing a P&L.

Responsibilities

• Oversee daily store execution across all departments.
• Maintain store conditions, merchandising and inventory.
• Lead recruitment, onboarding, training and performance management.
• Coach associates and department leads with clear expectations.
• Ensure OSHA safety standards and loss prevention.

Skills

Retail leadership

P&L management

Staff development

Customer service

Safety compliance

Tools

MS Office

Job description

About the Role:

The Assistant Store Manager is a key leader responsible for supporting the Store Manager in running all aspects of a Grocery Outlet location. This role drives daily operations, leads teams, ensures strong customer experiences, and maintains high standards across store routines. The ASM acts as a hands-on operator and shift leader, developing people, solving problems, and protecting the business. This role reports to the Store Manager.

Responsibilities Include:

Operational Leadership

• Oversee daily store execution across all departments.
• Maintain store conditions, cleanliness, and merchandising standards.
• Ensure accurate receiving, stock flow, inventory levels, and backroom organization.
• Support seasonal transitions, floor resets, and display execution.
• Uphold all company procedures and ensuring reliable coverage across shifts.
• Support store financial goals, sales, labor, shrink and margin targets.
• Address issues quickly to minimize customer or operational impact.

People Leadership and Team Development

• Coach associates and department leads through clear expectations and feedback.
• Responsible for recruiting, hiring, onboarding, training and performance management of talent.
• Address employee concerns promptly and appropriately.
• Maintain a respectful, accountable, high-energy work environment.
• Model leadership behaviors that reinforce store culture and service standards.
• Support performance reviews and contributing to development plans.

Customer Experience

• Provide active floor leadership during peak hours.
• Coach and reinforce service expectations.
• Resolve customer concerns with good judgment and urgency.
• Ensure front-end operations deliver speed, accuracy, and friendly service; oversee front end cash control processes.
• Support programs that strengthen customer trust and store reputation.

Merchandising and Inventory Execution

• Own execution in the grocery department and assigned departments.
• Monitor ordering, product flow, and rotation to protect freshness and reduce shrink.
• Ensure accurate inventory counts, stock levels, and storage practices.
• Support execution of planograms, displays, and promotional sets.
• Partner with department leads to maintain in-stock conditions and presentation standards.
• Manage back stock visibility so associates know what is available.

Safety, Compliance and Loss Prevention

• Lead safety routines, training, and execution of OSHA and company standards.
• Ensuring OSHA, safety, and food-handling standards are consistently followed.
• Ensure equipment is used safely and associates are properly trained.
• Support loss prevention programs and enforce store security procedures.
• Investigate incidents and document them accurately and promptly.

Ensure proper rotation, storage, and handling of product

Administrative Support

• Support P&L management, with specific focus on labor.
• Lead and execute weekly labor planning and daily staffing adjustments.
• Ensure accuracy of scheduling, time-keeping records, and payroll processes.
• Complete required reports and administrative tasks, including new hire paperwork and reporting, with timeliness and accuracy.
• Maintain confidentiality related to personnel and company information.
• Support communication flow between departments, the Store Manager, and corporate teams.

About The Pay:

• Base Pay: $55,000 - $65,000 Annually
• Annual Bonus Program
• 401(k)
• Final compensation will be determined based upon experience and skills

About You:

• 5-7 years of retail and grocery experience, with two years in a Manager or Assistant Manager position. Experience leading and managing a P&L required.
• Proven skills in recruiting, hiring, training, and coaching.
• Have a keen awareness of all current retail safety and OSHA guidelines.
• Knowledge and experience with the following equipment/procedures: hand jack, hand truck, trash compactor, bailer, forklift, cutter, proper lifting techniques, proper scanning techniques.
• Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Thorough understanding of perishable department operations and merchandising.
• Able to respond to common inquiries or complaints from employees, managers, and any outside vendor.
• Good organizational skills, with a full understanding of operation systems and bookkeeping procedures.
• Good oral and written communication skills and the ability to handle a diverse crew in a stressful environment.
• Demonstrate a strong understanding of current retail safety standards and OSHA guidelines. Ability to apply on-the-job safety training, to recognize and react to possible safety hazards on store premises.
• Proficient in MS office properties (Word, Excel, PowerPoint, Outlook).
• Ability to work flexible hours, including evenings, weekends, and holidays.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.