Store Experience Lead - Customer Service & Stockroom

Grocery Outlet Inc.; Oakland (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Grocery Outlet Inc. in Oakland, CA is seeking a Head Clerk to foster a welcoming store atmosphere and to manage daily operations with a positive, can-do attitude. You will interact with customers, support team members, and help maintain stock and display readiness.

The role requires flexibility to handle varied duties, maintain safety and cleanliness, and ensure policy compliance. Prior grocery or retail experience is valued and drug/background checks are required.

Qualifications

• High school diploma or equivalent.
• Able to deliver friendly, courteous, prompt customer service.
• Able to interpret, understand, and follow instructions.
• Must be able to pass drug and background check.
• Previous grocery or retail experience.
• Ability to work in harmony with others as a team member and leader.

Responsibilities

• Interacting with customers and answering questions with kindness and enthusiasm
• Attending to customer and co-worker requests, complaints and/or problems to assure they are handled promptly.
• Maintaining a clean, safe, and orderly store that is compliant with all GOI guidelines and procedures
• Reviewing and accepting customer checks, overrides, voids, and other cashiering related issues
• Unloading product from trucks, organizing the stock room, filling assigned areas on the sales floor, and operating backroom equipment (palletjack, baler, etc.)
• Taking inventory of merchandise and replenishing and/or ordering as needed to keep business booming
• Catching customers’ eyes by preparing merchandise for display
• Perform miscellaneous office duties such as handling incoming or outgoing mail and ordering product.
• Enforcing all company policies, procedures and programs to keep customers and employees safe, happy, and healthy

Skills

Customer service

Team leadership

Communication

Problem solving

Education

High school diploma or equivalent

Job description

Grocery Outlet Inc. in Oakland, CA is seeking a Head Clerk to foster a welcoming store atmosphere and to manage daily operations with a positive, can-do attitude. You will interact with customers, support team members, and help maintain stock and display readiness.

The role requires flexibility to handle varied duties, maintain safety and cleanliness, and ensure policy compliance. Prior grocery or retail experience is valued and drug/background checks are required.