Assistant Store Manager - Operations

The Home Depot; Pelham (AL); On-site; USD 40,000 - 65,000; Full time

Job summary

A leading retail company is seeking an Assistant Store Manager - Operations in Pelham, Alabama. This role involves comprehensive training in retail management, customer service, and operations oversight. Successful candidates will benefit from significant hands-on experience and leadership development, ensuring store profitability and customer satisfaction.

Qualifications

• 18+ years old, legally permitted to work in the US.
• 3 years of work experience, 2+ years of leadership experience.

Responsibilities

• Participate in structured training covering all aspects of retail store management.
• Supervise associates in selling efforts and drive customer service.
• Adhere to all company policies and procedures while managing operations.

Skills

Action Oriented

Collaborates

Communicates Effectively

Customer Focus

Resourceful

Education

High school diploma/GED required

Bachelor's degree preferred

Job description

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Position Purpose

Operations Assistant Store Manager in Training (OASM-IT) will gain hands-on experience in the key responsibilities and functions of a Operations Assistant Store Manager at The Home Depot. The OASM-IT will undergo a comprehensive training program that includes hands-on experience, mentorship, and leadership development. Throughout their training, OAMs in Training will become familiar with Manager on Duty duties and learn to manage various aspects of the store, including associates, sales, customer service, safety standards, product availability, store presentation, and overall profitability. They will learn to oversee the smooth operation of several key areas, including the Customer Service Desk, Receiving, Tool Rental, Order Fulfillment, Lot Loaders, and the Back Office. OASMs in Training will collaborate with the Store Manager, Assistant Store Managers (ASMs), and operational field teams and learn to develop and implement strategies that boost sales and profitability, creating actionable game plans for departmental success, and ensuring smooth department operations. OASM - ITs are expected to lead by example. Additionally, they have a responsibility to uphold, maintain, and support all lawful company policies and positions. During the OASM-IT training period, which will be up to 6 weeks, you will be learning to execute OASM key responsibilities.

Key Responsibilities

1. 50% Training and Preparing for Assistant Manager Position - Participate in a structured training program covering all aspects of retail store management, including operations, customer service, sales & profitability, and company policies and procedures. Learn and demonstrate tactics to support key accountability: staffing and scheduling, identifying and resolving stock deficiencies, supervising associates in selling behaviors, resolving customer issues and concerns, and supporting service needs for both installed sales/special orders and product sales. Learn and demonstrate the performance management process, including review of associate performance and executing disciplinary actions when necessary. Complete all assigned training modules and assessments.
2. 15% Customer Experience - Supervising associates in selling efforts, leading GET culture, and setting an example. Drive customer service and associate engagement through the store; ensure customer concerns are addressed effectively and take necessary actions to resolve situations promptly.
3. 15% Sales and Productivity - Work with key partners to plan merchandise placement, signing, and support stock integrity through inventory management. Learn how to maintain and operate all store equipment and systems as well as manage daily financial operations.
4. 10% Operations Management - Perform Opening, Closing MOD and other store-wide responsibilities. Adhere to all company policies and procedures and hold associates accountable. Command store standard operating procedures (SOPs), especially those involving safety compliance, and learn tactics to maintain process accuracy and mitigate shrinkage.
5. 10% Safety - Ensure self and associates follow all safety and hazmat procedures and Safety Matters guidelines at all times.

Additional Details

• Reports to: Store Manager
• Direct Reports: None
• Travel Requirements: Less than 5% overnight travel
• Physical Requirements: Standing, walking, lifting/carrying moderate weight (8-20 pounds)
• Working Conditions: Indoor environment, occasional mild discomfort
• Minimum Qualifications: 18+ years old, legally permitted to work in the US
• Minimum Experience: 3 years of work experience, 2+ years of leadership experience
• Education: High school diploma/GED required; Bachelor's degree preferred
• Certifications: None required
• Competencies: Action Oriented, Collaborates, Communicates Effectively, Customer Focus, Resourceful