Assistant Store Manager, New York

Bandai Namco Toys & Collectibles America Inc; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Bandai Namco Toys & Collectibles America Inc. is seeking an Assistant Store Manager in New York City to support the Store Manager and the Collectors Team.

The role focuses on communications between the Tamashii Nations Store, Irvine, and Japan offices, and on planning promotional programs for the store and related events. The ideal candidate will have strong leadership, exceptional customer service, and experience coordinating inventory, staffing, and budgets.

Qualifications

• Bachelor's degree in business, administration, or related fields preferred.
• At least two years of retail experience preferred.
• Ability to manage inventory and vendor relations.

Responsibilities

• Support the Store Manager and teams with store operations.
• Coordinate communications between Tamashii Nations Store, Irvine, and Japan offices.
• Develop and execute promotional programs tied to store events.
• Hire and train staff as needed.
• Oversee day-to-day workflow of staff.
• Conduct performance evaluations and assist with employment actions.
• Monitor store performance and productivity.
• Manage inventory, purchases, and costs.
• Open and close the store and ensure procedures.

Skills

Fluent English

Fluent Japanese

Communication skills

Leadership

Customer service

Budgeting

Attention to detail

Education

Bachelor's degree in business

Tools

Microsoft Office

Job description

Assistant Store Manager, New York Retail

The Assistant Store Manager will support the Store Manager and Collectors Team with communication between the Irvine and Japan offices as well as planning for promotional programs for the Tamashii Store and oversee related functions and activities and administer company policies and procedures.

Essential Job Functions

• Supports the Store Manager with communication between the Tamashii Nations Store and the Irvine and Japan Offices.
• Support the development and execution of promotional programs tied to the store and events in the surrounding area.
• May hire and train new staff or assist management with this process.
• Coordinates and oversees the day-to-day workflow of subordinate staff in the department.
• As requested by the Manager, conducts or assists with timely and constructive performance evaluations.
• Assists the Manager with employment actions, including discipline and termination of employees in accordance with company policy.
• Monitors store performance, identifying and facilitating opportunities to increase productivity and efficiency.
• Manages daily aspects of the department and its staff to ensure projects are completed and goals and customer needs are met.
• Collaborates with other managers to plan, direct, and coordinate programs and projects.
• Collaborates with other managers to analyze costs, benefits, and losses of company profits.
• Drafts, submits, and presents various performance and management reports.
• Manages inventory, approving or facilitating purchases as needed; negotiates related pricing contracts and verifies costs and receipts.
• Responsible for physical inventory counts. Effectively communicate with the warehouse and accounting to research all discrepancies.
• Manages conflicts and resolves complaints about or within the department.
• Opens and closes the store, ensuring all operational procedures are followed.
• Conducts demand forecasting to anticipate inventory and staff needs.
• Oversees order and shipment control, ensuring timely and accurate processing of merchandise.
• Performs other related duties as assigned.

Required Skills And Abilities

CORE SKILLS

• Fluent English Speaker with ability to write and read English.
• Fluent Japanese Speaker with ability to write and read Japanese (Preferred not required).

Accuracy –

High attention to detail and adherence to established procedures.

Reliability –

Consistent, dependable, and keeps commitments.

Judgment –

Sound decision-making based on relevant information.

Loyalty –

Adherence to confidentiality and company policies.

Communication –

Accurate, sensitive written and verbal communication skills.

Job-specific Skills

• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite or related software.
• Organized with attention to detail.
• Works well under pressure and deadlines; ability to multitask.
• Strong leadership and management skills with the ability to motivate staff.
• Excellent customer service abilities.
• Ability to develop and maintain budgets.
• Thorough understanding of company policies and practices.

Job Requirements

EDUCATIONAL REQUIREMENTS

• Bachelor's degree in business, Business Administration, or related fields is highly preferred, but less formal education with more on-the-job experience may be substituted.

Required Work Experience

• At least two years of retail experience highly preferred.

Mental, Physical, And Environmental Requirements

WORK ENVIRONMENT

Retail Store Environment.

WORKPLACE TEMPERATURE

New York City weather.

WORK CONDITIONS

Retail Store Environment.

NOISE LEVEL

Mild to loud.

PHYSICAL SIGHT

Ability to read hardcopy and computer-based text.

LIFTING

Must be able to lift 25lbs or more.

Physical Requirements

Prolonged periods sitting at a desk and working on a computer.

Prolonged periods on feet on sales floor.

Must be able to lift up to 15 pounds at times.

TRAVEL

Domestic and International travel as needed

10/22/2026