Assistant Store Manager * Multiple Locations

Goodwill Industries of Southwest Florida; Naples (FL); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading organization in Southwest Florida is seeking an Assistant Manager to enhance store operations and customer service. This full-time position requires a strong background in retail management and a passion for supporting the community. The successful candidate will work closely with the Store Manager, contributing to staff training and achieving business goals while providing excellent customer engagement.

Benefits

Health, vision, and dental plans

403(b) retirement plan

Paid holidays

Personal time off (PTO)

Employee Assistance Program

Store Discounts

Tuition Reimbursement

Qualifications

• Two years of retail sales experience required.
• One year in a management/supervisory role required.
• Ability to lift up to 40 pounds and stand for long periods.

Responsibilities

• Achieving revenue, expense, and profit objectives.
• Training staff to meet production and customer service goals.
• Ensuring adherence to policies and procedures.

Skills

Customer Service

Leadership

Business Acumen

Interpersonal Skills

Problem Solving

Education

High school diploma or equivalent

College degree preferred

Tools

Point of Sale Systems

Office Computer Use

Telephone Use

Job description

Goodwill INDUSTRIES OF Southwest Florida, INC.

Assistant Manager

Full time

Location: Multiple Locations In Naples (Collier County)

Based in Fort Myers, Florida, Goodwill of Southwest Florida is committed to serving people with disabilities and disadvantages by offering life-changing opportunities to achieve independence. Goodwill Industries of Southwest Florida works with the community providing support in mission services, retail and donated goods, and business development.

Description of Responsibilities: Great customer service skills. Under the general guidance of the Store Manager, the Assistant Manager performs and assists with primary duties including achieving revenue, expense, and profit objectives as outlined in the store's budget, training staff to meet production goals, merchandise standards, customer service expectations, mission integration, and adherence to policies and procedures. Must have the right combination of business acumen, interpersonal skills, and leadership. Working long hours, weekends, evenings, and holidays is often required.

Required Experience: High school diploma or equivalent required; college degree preferred; two years of retail sales experience required; one year in a management/supervisory role required.

Required Skills: Ability to learn point of sale and donation systems, office computer and telephone use. Skills to work under stress, good judgment, patience, and understanding. Follow instructions; familiarity with business mathematics; supervise and train staff in production, merchandising, checkout, and customer service. Ability to lift up to 40 pounds, stand for long periods, and work outdoors occasionally.

Benefits and Employee Well-Being

• Health, vision, and dental plans
• 403(b) retirement plan
• Paid holidays
• Personal time off (PTO)
• Employee Assistance Program
• Store Discounts
• Tuition Reimbursement

Equal Opportunity Employment

Goodwill Southwest Florida is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other protected characteristic.

Workplace Values

• Respect: We treat all people with dignity and respect.
• Stewardship: We are socially, financially, and environmentally responsible.
• Ethics: We meet the highest ethical standards.
• Learning: We strive for excellence and continual learning.
• Innovation: We embrace improvement, creativity, and change.