Assistant Store Manager - Merchandising

Belk, Inc. & Belk eCommerce LLC.; United States; On-site; USD 55,000 - 75,000; Full time

Job summary

Belk, Inc. and Belk eCommerce LLC. is seeking an Assistant Store Manager-Merchandising to lead in-store visual presentation, floor sets, and the omni customer experience. You will partner with the visual team and STM to ensure merchandise standards and timely floor setup for promotions.

In this exempt role, you will recruit and coach the Merchandising Team, manage daily operations, and drive store profitability while maintaining high associate engagement and adherence to company policies.

Qualifications

• Four-year college degree or equivalent combination of education and experience.
• Experience in retail management.
• Significant leadership experience.

Responsibilities

• Lead Merchandising Team to present merchandise consistent with visual standards.
• Open and close the store, including weekends.
• Coordinate floor setups and signage for promotions and seasonal activity.
• Drive customer experience and Omni-channel engagement.
• Recruit, interview, and retain quality associates and ensure staffing needs are met.
• Provide coaching and conduct performance management for direct reports.

Skills

Leadership

Retail management

Customer experience

Communication

Supervisory skills

Analytical thinking

Education

Bachelor's degree

Tools

Microsoft Word

Excel

Job description

The Assistant Store Manager-Merchandising is responsible for managing all customer facing store merchandising; including placement of new receipts, visual presentation, floor sets, customer Omni experience and more to drive store profitability. The Assistant Store Manager-Merchandising is an exempt position, reporting to the Store Manager.

Essential Functions:

• Partner with the visual team to ensure that sales associate standards training takes place on a regular basis, and that new-hires participate in this training once they come on the sales floor.
• Proactively plan for new receipts and anticipate the need to adjust product flow accordingly.
• Lead the Merchandising Team to present merchandise consistent with visual and merchandising standards
• Ensure the timely floor setup, including signage, for promotional events and seasonal business activity
• Ensure direction of playbook and seasonal merchandise meetings
• Manage the maintenance of the floor and stock areas consistent with store standards and use discretion to tailor standards to store needs.
• Lead team to drive the Customer Experience both in store and Omni
• Partner with the Sales Team Manager (STM) and visual associates to support the overall management of merchandise presentation of the store
• Recruit, interview, and select and retain quality associates and ensure all positions are filled in a timely manner.
• Maintain high store associate engagement. Provide efficient, timely communication of policies and other information.
• Responsible for addressing all concerns or problems that develop within your team.
• Ensure all associates receive and complete all necessary paperwork.
• Train support direct reports in correct processes and procedures.
• Provide effective coaching, to direct reports.
• Conduct timely performance management process and communicate development needs with subordinates.
• Set goals and identify areas for improvement for direct reports.
• Utilize the corrective action process to consistently document and coach poor performers you identify.
• Communicate with direct reports on possible career paths and advancement opportunities.
• Develop and promote a diverse team.
• Responsible for driving business results and customer experience through strong leadership of team.
• Open and close the store, including weekends
• Approve select point of sale transactions such as returns and voids.
• Resolve escalated customer service issues as needed.
• Understand and be able to use and train direct reports on all building operating systems.
• Manage and lead entire store when store manager is not available.
• Identify store and team needs and drive solutions to enhance store profitability.

Minimum Education & Experience:

• Four-year college degree or equivalent combination of education and experience.
• Experience in retail management.
• Significant leadership experience

Knowledge / Skills Requirements:

• Proficient in computer business-related computer equipment and software (Microsoft Word, Excel, etc).
• Excellent leadership, supervisory, analytical and reasoning skills.

Physical Requirements:

• Ability to use computer keyboard, standard telephone and other related business equipment.
• Must be able to lift up to 72 lbs at floor level and/or team lift when necessary.
• Ability to push / pull receiving equipment weighing up to 500 lbs such as rolling flats, z-racks and pallet jacks.
• Ability to stand for long periods of time.
• Ability to twist, bend and stoop to retrieve items from floor, shelves, racks, and hooks and place items on floor, shelves, racks and hooks
• Ability to work at a safe and steady pace.

Reporting Relationships:

Supervisor: Store Manager

Supervises: Merchandising Team and Operations Team

We set trends through our merchandise and, more importantly, through the way we work. At Belk you will find a positive, inclusive, vibrant and fast-paced environment where you have access to all the tools and resources necessary to be effective in your job. Furthermore, we know access to senior leadership is critical to making company-wide initiatives a reality and getting great ideas to the forefront of our business. Time and time again, our associates are grateful for the opportunities they have to meet with Belk´s senior most leaders. Diversity is about embracing our differences and realizing they are what makes us stronger. We believe in an inclusive environment where everyone feels valued, respected, and welcomed to bring their whole selves to work or to shop. We are on a mission to break down inequality and leverage our influence to make a position impact against racism every day. Above all else, here you’ll find opportunities to make huge impact. It´s the result of dynamic initiatives, financial and structural support, and strong investments in the areas that are taking Belk to new heights.

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We are an Equal Opportunity Employer Belk is an equal-opportunity employer committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color, age, sex, gender identity, sexual orientation, hair style, hair texture, religion, marital status, pregnancy, national origin/ancestry, citizenship, physical/mental disability, genetic information, military/veteran status, or any other basis prohibited by law.