Assistant Store Manager - Merchandising

The Home Depot; Claremont (NH); On-site; USD 45,000 - 60,000; Full time

Job summary

Join a leading home improvement retailer as an Assistant Store Manager - Merchandising. This role offers comprehensive training in retail management, focusing on customer service, operations, and merchandising. Ideal candidates will have strong leadership skills and a commitment to enhancing the customer experience.

Qualifications

• Minimum 1 year experience, preferred 3 years.
• Leadership experience preferred 3 years.

Responsibilities

• Supervising Associates in selling efforts and driving customer service.
• Participate in structured training covering all aspects of retail management.
• Collaborate on merchandise placement and inventory management.

Skills

Customer Focus

Collaboration

Action Oriented

Resourcefulness

Drives Results

Education

High school diploma/GED

Bachelor's preferred

Job description

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Position Purpose

Merchandising Assistant Store Manager in Training (MASM-IT) will gain hands-on experience in the key responsibilities and functions of a Specialty Assistant Store Manager at The Home Depot. The MASM-IT will undergo a comprehensive training program that includes hands-on experience, mentorship, and leadership development. Throughout their training, MASMs in Training will become familiar with Manager on Duty duties and will learn to oversee various Merchandising departments (Garden, Hardware, Lumber, Building Materials, Plumbing, and Electrical) to ensure successful execution of key programs that enhance customer service, product availability, and store presentation.

Key Responsibilities

1. Customer Experience (15%): Supervising Associates in selling efforts, leading GET culture, and setting an example. Drive customer service and associate engagement, ensuring customer concerns are resolved effectively.
2. Operations Management (10%): Perform Opening, Closing MOD duties, adhere to policies and procedures, and maintain store standards, especially regarding safety and shrink mitigation.
3. Safety (10%): Ensure safety and hazmat procedures are followed by self and associates.
4. Sales and Productivity (15%): Collaborate on merchandise placement, signing, inventory management, and learn to operate store equipment and systems.
5. Training and Preparation (50%): Participate in structured training covering all aspects of retail management, including staffing, stock management, customer service, performance review, and disciplinary processes. Complete all training modules and assessments.

Additional Details

• Reports To: Store Manager
• Direct Reports: None
• Travel: Less than 5% overnight travel
• Physical Requirements: Standing, walking, lifting 8-20 pounds
• Working Conditions: Indoor, infrequent unpleasant conditions
• Minimum Qualifications: 18+ years old, eligible to work in the U.S.
• Preferred Qualifications: Ability to collaborate effectively with cross-functional teams
• Education: High school diploma/GED; Bachelor's preferred
• Experience: Minimum 1 year, preferred 3 years; Leadership experience preferred 3 years
• Certifications: None required
• Core Competencies: Action Oriented, Collaborates, Customer Focus, Drives Results, Resourcefulness