Assistant Store Manager - Mall at Millenia

Warby Parker; Orlando (FL); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as an Assistant Store Manager, where you will lead a team of Retail Advisors in creating exceptional shopping experiences. This role involves direct engagement with customers, managing store operations, and implementing innovative processes to enhance service delivery. You'll play a vital role in shaping the store's culture and success, while gaining insights from experienced business leaders. If you're ready to make a positive impact in a dynamic retail environment, this opportunity is perfect for you.

Benefits

Health, Vision, and Dental Insurance

Life and AD&D Insurance

Paid Time Off and Holidays

Retirement Plan with Company Match

Parental Leave

Short-term Disability

Employee Assistance Program (EAP)

Optical Education Reimbursement

Qualifications

• 1+ year of retail management experience required.
• Strong customer service and interpersonal skills are essential.

Responsibilities

• Lead a team of 8-10 Retail Advisors, ensuring excellent service standards.
• Oversee inventory management and point-of-sale troubleshooting.
• Develop processes to enhance customer shopping experiences.

Skills

Retail Management

Interpersonal Skills

Customer Service

Team Leadership

Process Improvement

Education

High School Diploma

Bachelor's Degree (Preferred)

Job description

Assistant Store Manager - Mall at Millenia

3 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Warby Parker is seeking a service-oriented Sales Manager to support a team of exceptional Retail Advisors in creating the best possible glasses-shopping experiences. (At other brands, you might see similar roles called Assistant Store Manager.) As a Sales Manager, you'll engage with customers, have a hand in process ideation and improvement, and participate in various special projects along the way. Through these responsibilities, you'll directly impact the success of our company while seeing our strategic operations in action and learning from our talented business and Retail leaders. Ready to play an integral part in shaping and driving Warby Parker Retail? Read on!

What you'll do:

• Communicate Warby Parker's values and brand philosophy to customers
• Own troubleshooting for our point-of-sale system
• Oversee the store's inventory management procedures
• Develop new processes that improve Warby Parker’s ability to serve customers and enhance their shopping experiences
• Manage and implement daily zoning schedules
• Open and close the store
• Lead meetings at the beginning of shifts and at the end of the day, plus roundtables and other meetings as needed
• Direct a team of 8–10 team members, demonstrating excellent service standards
• Help conduct biannual performance reviews with the Store Leader and Associate Store Leader
• Assist with new hire onboarding and ongoing training
• Cultivate an inclusive, respectful, and service-minded work culture

Who you are:

• Retail experience with 1+ year in a management role
• Exceptional interpersonal skills
• Managerial experience in sales or operations at a customer-focused retailer
• Self-starter with entrepreneurial spirit
• Eager to learn new skills
• Upbeat, empathetic team player
• Motivated to perform consistently and help teammates reach targets
• Positive, energetic attitude, even during long hours
• Not on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE)

Benefits for full-time employees:

• Health, vision, and dental insurance
• Life and AD&D Insurance
• Paid time off and holidays
• Retirement plan with company match
• Parental leave (non-birthing parents included)
• Short-term disability
• Employee Assistance Program (EAP)
• Optical Education Reimbursement
• And more—ask us!

For California residents, see additional privacy disclosures in Section 8 of our Privacy Policy, explaining data collection, use, sharing, and your rights under the CPRA.

About Us:

Warby Parker's mission is to inspire and impact the world with vision, purpose, and style. Since 2010, we've pioneered ideas, designed products, and developed technologies to help people see, offering designer-quality glasses and contacts, eye exams, and vision tests—accessible online, in stores, or at home. We believe in vision for all, supporting our Buy a Pair, Give a Pair program to donate glasses for every purchase.

Additional Details:

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management, Customer Service, Healthcare
• Industry: Retail Apparel and Fashion