Assistant Store Manager - Shenandoah

TESO LIFE; Shenandoah (TX); On-site; USD 46,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k)

401(k) matching

Paid Time Off

Job summary

TESO LIFE in Shenandoah, TX seeks an Assistant Store Manager to support daily store execution, shift leadership, merchandising, and coaching. You will drive floor order, customer service excellence, and stock replenishment while collaborating with the Store Manager.

You will coach employees, handle cashier controls, expiration checks, and closing procedures, ensuring a safe, welcoming shopping environment and smooth operations.

Qualifications

• 3+ years of store management experience in retail, supermarkets, beauty, lifestyle retail, or service industries.
• Associate degree or above; majors in retail management, marketing, business administration, or related fields preferred.

Responsibilities

• Manage Store Manager tasks and shift leadership; coordinate staffing, replenishment, merchandising, and closing inspections.
• Assist with customer complaints, returns/exchanges, and in-store service exceptions.
• Oversee cashier procedures, refunds, transaction voids, cash records, and deposits; ensure safe closing procedures.

Skills

Store management

Customer service

Merchandising & replenishment

Scheduling & data analysis

Shrink control

Education

Associate degree or above

Job description

Founded in 2017 in New York, TESO Group is an Asian-inspired lifestyle retail company bringing premium Asian products and culture to the U.S. market. With brands including TESO LIFE, TESO X, and TESO Mini, we offer a curated mix of beauty, snacks, home goods, and trendy collectibles—delivering quality, value, and a unique shopping experience.

Position Overview

The Assistant Store Manager supports the management of in-store execution, shift leadership, merchandise management, and employee coaching.

Under the direction of the Store Manager, the Assistant Store Manager is primarily responsible for carrying out daily store tasks, maintaining floor order, merchandising and replenishment, product expiration management, customer service, employee coaching, safe store closing, and follow-up on store inspection corrective actions.

Job Responsibilities

• Store Manager Task Execution & Shift Leadership
• Carry out the Store Manager's daily priority tasks and coordinate staffing assignments, replenishment, merchandising, customer complaints, exception reporting, and closing inspections.
• Lead on-site operations when the Store Manager is absent and maintain normal store operations.
• Check task completion across all areas to ensure issues have clear follow-up and results are reported.
• Support product merchandising, replenishment, shelf organization, front-facing, FIFO rotation, price labels, POP materials, and promotional display maintenance.
• Promptly arrange correction of out-of-stocks, misplaced products, incorrect price labels, expired promotional labels, and similar issues.
• Assist category Team Leads with receiving and shelving merchandise, replenishment, stockroom organization, and product put-away.
• Assist with expiration-date checks, near-expiration records, expiration-risk reviews, damage records, shrink reporting, and exception reporting.
• Ensure no expired products are offered for sale and process/report exception products according to procedure.
• Assist with management of testers, samples, supplies, display props, and promotional gifts.
• Lead by example in proactive customer greetings, professional recommendations, service language, and customer farewells.
• Assist with customer complaints, returns/exchanges, and in-store service exceptions.
• Promptly escalated issues that cannot be resolved on site or may become more serious to the Store Manager or Area Manager.
• Employee Coaching & Execution Correction
• Assist the Store Manager with new-hire coaching, job training, product knowledge training, and work-process checks.
• Provide on-the-spot reminders and corrections for execution issues involving service, replenishment, merchandising, cashiering, cleanliness, and closing procedures.
• Promptly address and report employee discipline, attitude, or execution concerns to the Store Manager.
• Cashier, Cash & Closing Safety
• Assist in overseeing cashier procedures, refunds, transaction voids, cash records, safe controls, and deposits.
• Perform closing inspections, including refrigerator doors, air conditioning, power, computers, door locks, lighting, and equipment.
• Support corrective actions from store inspections and follow up on photos, records, or reinspection results.

Qualifications

• Education : Associate degree or above; majors in retail management, marketing, business administration, or related fields preferred.
• Professional Experience : 3+ years of store management experience in retail, supermarkets, beauty, lifestyle retail, or service industries.
• Knowledge & Skills : Familiar with store sales, merchandising and replenishment, inventory expiration management, shrink control, cashier procedures, customer service, scheduling, and basic data analysis.
• Core Competencies : Strong floor-management, execution, employee-coaching, and problem-solving capabilities, with a strong sense of responsibility and customer service.

Compensation

• $23/hr + quarterly performance bonus
• 401(k)
• 401(k) matching
• Health insurance
• Paid Time Off

Job Type: Full-Time