Assistant Store Manager - Luxury Fashion, Flexible Schedule

Tapestry, Inc.; Columbus (OH); On-site; USD 53,010,000 - 90,260,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid paternity and maternity leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Coach, a global luxury fashion house, seeks an Assistant Store Manager in Columbus. You will partner with the Store Manager to drive sales, deliver exceptional customer experiences, and uphold Coach's service standards on the sales floor.

You will lead by example, recruit and coach team members, and implement omni-channel initiatives while ensuring operational excellence, compliance, and strong vendor relationships. This is a growth-focused role aligned with brand vision.

Qualifications

• 1+ years of leadership experience in retail or service industries; luxury/fashion background preferred.
• Strong customer focus and ability to thrive in a fast-paced environment.
• Proven ability to inspire and motivate teams to exceed performance standards.
• Excellent communication, problem-solving, and conflict resolution skills.
• Proficiency in Microsoft Office and retail systems; knowledge of omni-channel services.
• Strong English language proficiency. (for EU)

Responsibilities

• Drive Sales & Strategy: forecast, planning, and implementing category initiatives; monitor KPIs and adjust strategies as needed.
• Deliver exceptional service and uphold Coach Service standards; resolve customer issues promptly and act as a brand ambassador in-store and in the community.
• Lead & develop talent: recruit, onboard, and coach team members; foster a collaborative culture and build a strong talent pipeline.
• Execute Omni-Channel & Digital Engagement: support virtual shopping, clienteling, and customer data acquisition; leverage social media trends to enhance the customer experience.
• Ensure Operational Excellence: oversee policies, scheduling, payroll, HR processes, loss prevention, and visual merchandising standards; maintain store safety and vendor relationships.
• Collaborate & Communicate: partner with leadership to interpret market trends, shape store strategies, and share insights with district and corporate teams to drive cross-functional projects.

Skills

Leadership experience

Customer focus

Team motivation

Communication skills

Problem solving

Conflict resolution

Microsoft Office

Retail systems

Omni-channel

Tools

Retail systems

Job description

Coach, a global luxury fashion house, seeks an Assistant Store Manager in Columbus. You will partner with the Store Manager to drive sales, deliver exceptional customer experiences, and uphold Coach's service standards on the sales floor.

You will lead by example, recruit and coach team members, and implement omni-channel initiatives while ensuring operational excellence, compliance, and strong vendor relationships. This is a growth-focused role aligned with brand vision.