Assistant Store Manager: Lead with Customer Focus

Pacific Sunwear Stores LLC; Beachwood (OH); On-site; USD 25,000 - 36,000; Part time

Job summary

PacSun is seeking an Assistant Store Manager in Beachwood, OH to support the Store Manager in leading a customer-focused, sales-driven retail team. The role emphasizes coaching, policy compliance, and achieving store KPIs, while fostering a positive, authentic customer experience.

Responsibilities include supervising the floor, delegating tasks, maintaining visual standards, and driving operational efficiency.

Qualifications

• Passion for product, brands, fashion and trends.
• High School Diploma or equivalent preferred.
• Effective written, verbal and presentation skills.
• Strong communications skills.
• Proficient in math and possesses strong computer skills.

Responsibilities

• Displays a customer-focused mindset at all times and ensures all team members deliver an engaging, positive and authentic customer experience.
• Handles customer situations in compliance with policy and procedures, attempts to "solve for yes" and escalates issues as appropriate.
• Maintains a clean and well organized store, promoting a safe working and shopping environment to maximize the customer experience.
• Coaches and provides feedback on Sales Associate's performance.
• Drives efficiency in all operational store processes.
• Maintains merchandise flow, filling and presentation standards

Skills

Leadership

Sales

Customer service

Communication

Math skills

Computer skills

Education

High School Diploma or equivalent

Job description

PacSun is seeking an Assistant Store Manager in Beachwood, OH to support the Store Manager in leading a customer-focused, sales-driven retail team. The role emphasizes coaching, policy compliance, and achieving store KPIs, while fostering a positive, authentic customer experience.

Responsibilities include supervising the floor, delegating tasks, maintaining visual standards, and driving operational efficiency.