Assistant Store Manager — Lead Team & WOW Customer Service

AutoZone, Inc.; Hickory (NC); On-site; USD 55,000 - 70,000; Full time

Job summary

AutoZone, Inc. is seeking an Assistant Store Manager to support daily store operations, energize team performance, and drive sales in a fast-paced retail environment. You will lead with strong communication, develop talent, and ensure WOW! customer service to enhance the shopping experience.

The role requires leadership, integrity, and the ability to manage inventories, budgets, and store processes in the absence of the Store Manager. Evening and weekend availability is expected.

Qualifications

• Leadership experience with strong communication, decision making and sales driving skills.
• Proven ability to recruit, supervise, schedule, train, and develop store personnel.
• Ability to manage, analyze, and reconcile Profit & Loss statements.

Responsibilities

• Assist Store Manager in recruiting, supervising, scheduling, training, and developing store personnel to maintain a high-performance team.
• Ensure clear and effective communication with employees and customers, fostering a positive, engaging environment.
• Help meet sales targets, maintain accurate inventory levels, and optimize cash flow to drive store performance.
• Take responsibility for store operations, ensuring efficient workflows and compliance with company standards in the absence of the Store Manager.
• Ensure customers receive WOW! service, resolve concerns proactively, and transform complaints into positive experiences.
• Lead company initiatives by ensuring maximum productivity, training, and retention of high-performing employees, while maintaining organized merchandising.
• Enforce PPE use, promote workplace safety, and assist in risk management activities.
• Support budgeting efforts, analyze Profit & Loss statements, and monitor expense controls to maximize profitability.
• Demonstrate integrity, professionalism, and commitment to customer satisfaction.
• Capable of lifting, loading, and delivering merchandise with safety and accuracy.
• Flexibility to work evenings, weekends, and holidays.

Skills

Leadership

Communication

Sales

Decision making

Team development

Customer service

P&L analysis

Job description

AutoZone, Inc. is seeking an Assistant Store Manager to support daily store operations, energize team performance, and drive sales in a fast-paced retail environment. You will lead with strong communication, develop talent, and ensure WOW! customer service to enhance the shopping experience.

The role requires leadership, integrity, and the ability to manage inventories, budgets, and store processes in the absence of the Store Manager. Evening and weekend availability is expected.