Assistant Store Manager: Lead Team, Open/Close, Drive Sales

Shoe Carnival, Inc.; Tyler (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Shoe Carnival, Inc. is seeking an Assistant Store Manager in Tyler, TX to oversee daily store operations and support the team.

This full-time role requires leadership, customer service excellence, and the ability to train associates while maintaining a positive, guest-first environment. You will assist with sales goals, schedule shifts, oversee opening/closing duties, and ensure loss prevention procedures are followed.

Qualifications

• 2+ years in retail or customer service.
• Previous supervisory experience is a plus.
• Must be able to obtain Key Carrier Certification within 60 days.
• Flexible availability, including nights, weekends, and holidays.
• Age requirement: at least 18 due to keyholder responsibilities.

Responsibilities

• Open and close the store as a key holder.
• Support the General Manager in reaching sales goals.
• Lead customer service efforts and resolve issues professionally.
• Train and guide associates on processes and standards.
• Delegate daily tasks and coordinate breaks.
• Assist with visual merchandising and store presentation.
• Perform register overrides, safe/till counts, and cash reconciliation.
• Follow and promote loss prevention procedures.

Skills

Leadership

Communication

Customer service

Supervisory experience

Key Carrier Certification

Job description

Shoe Carnival, Inc. is seeking an Assistant Store Manager in Tyler, TX to oversee daily store operations and support the team.

This full-time role requires leadership, customer service excellence, and the ability to train associates while maintaining a positive, guest-first environment. You will assist with sales goals, schedule shifts, oversee opening/closing duties, and ensure loss prevention procedures are followed.