Assistant Store Manager: Lead Team & Customer Experience

Brooks Brothers; Boston (MA); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

Paid vacation & holidays

401(k) with company match

Employee discount

Job summary

Brooks Brothers in Boston is seeking an Assistant Store Manager to support the Store Manager in building a high‑performing team and delivering an exceptional customer experience. You will help manage store operations, merchandising, and loss prevention while maintaining a visually appealing environment.

You are a motivational leader with a sales mindset who can coach colleagues, adapt to change, and balance priorities.

Qualifications

• 2+ years as Co/Assistant Manager in similar volume, apparel business (preferred).
• Flexible availability to meet the needs of the business (including evenings and weekends).
• May require occasional travel to other store locations (if needed).

Responsibilities

• Partner with the Store Manager to create action plans to achieve results and grow the business.
• Understand and demonstrate product knowledge, selling and operational skills to maximize sales.
• Engage with customers to build relationships and brand loyalty by using company tools.
• Partner with the Store Manager to develop team members who are committed to creating a great experience for our customers.
• Oversee assigned division of responsibility and be accountable for results.
• Support the Store Manager to ensure store standards for merchandising and operations are met consistently.
• Learn about all aspects of the business and share ideas to drive the business.
• Remain composed in the face of challenges and unforeseen circumstances.
• Perform POS transactions on designated shifts and execute management functions in the absence of Store Manager.
• Model our values of respect, integrity, teamwork, compassion, accountability, and inclusivity.

Skills

Leadership

Customer service

Teamwork

Communication

Job description

Brooks Brothers in Boston is seeking an Assistant Store Manager to support the Store Manager in building a high‑performing team and delivering an exceptional customer experience. You will help manage store operations, merchandising, and loss prevention while maintaining a visually appealing environment.

You are a motivational leader with a sales mindset who can coach colleagues, adapt to change, and balance priorities.