Assistant Store Manager: Lead Sales & Guest Experience

Montana Silversmiths, Inc.; Bozeman (MT); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Casual workplace environment

Excellent benefits package

Brand with Western heritage

Job summary

Montana Silversmiths is seeking an Assistant Retail Store Manager in Columbus, MT to partner with the Store Manager in overseeing daily operations, drive sales, and deliver an exceptional guest experience. You’ll develop a strong retail team, coach on sales techniques, and ensure brand standards throughout all duties.

The role involves leadership responsibilities, merchandising, cash handling, and daily store procedures.

Qualifications

• 2+ years of retail leadership in a sales-driven environment.
• Proven ability to motivate, coach, and develop a retail sales team.
• Strong customer service and sales skills.
• Experience with cash handling, POS systems, and retail operations.
• Excellent verbal and written communication skills.
• Strong organizational, problem-solving, and time-management skills.
• Experience supporting retail marketing or social media initiatives.
• Experience in specialty retail, jewelry, Western lifestyle, or premium branded retail is a plus.
• Associate or Bachelor’s degree in Business, Retail Management, Marketing, or related field—or equivalent work experience.
• Ability to work evenings, weekends, holidays, and flexible schedules as business needs require.

Responsibilities

• Partner with the Retail Store Manager to recruit, onboard, train, and develop team members.
• Lead by example by providing exceptional customer service and maintaining a professional, positive environment.
• Coach associates on sales techniques, product knowledge, and customer engagement.
• Provide feedback, recognition, and performance coaching.
• Serve as Manager on Duty and provide leadership and operational oversight when the Retail Store Manager is unavailable.
• Help drive store sales and achieve performance goals.
• Create memorable customer experiences reflecting the Montana Silversmiths brand.
• Analyze sales results and identify opportunities for improvement.
• Coach associates to achieve sales goals.
• Address and resolve customer concerns promptly and professionally.
• Assist with daily opening and closing procedures, cash handling, and register accountability.
• Follow company policies, procedures, and operational standards.
• Support inventory accuracy through receiving, transfers, replenishment, and cycle counts.
• Execute visual merchandising standards, promotional displays, and seasonal floor sets.
• Identify inventory needs and communicate replenishment opportunities to leadership.
• Promote loss prevention and ensure compliance with cash-handling and security procedures.
• Support store marketing initiatives by creating engaging customer-facing content featuring Montana Silversmiths products, events, promotions, and in-store experiences.
• Collaborate with leadership and marketing on content ideas and campaigns.
• Help promote in-store events, product launches, new arrivals, and seasonal campaigns through approved channels.
• Perform other duties as assigned.

Skills

Retail leadership

Coaching & development

Customer service

Cash handling / POS

Communication skills

Organizational skills

Marketing / social media

Specialty retail knowledge

Business/retail degree awareness

Education

Bachelor’s degree in Business / Retail Management / Marketing

Associate degree in related field

Tools

POS systems

Job description

Montana Silversmiths is seeking an Assistant Retail Store Manager in Columbus, MT to partner with the Store Manager in overseeing daily operations, drive sales, and deliver an exceptional guest experience. You’ll develop a strong retail team, coach on sales techniques, and ensure brand standards throughout all duties.

The role involves leadership responsibilities, merchandising, cash handling, and daily store procedures.