Assistant Store Manager - Lead Ops & Guest Service

Macy's NYC : NY155; New York (NY); On-site; USD 15,000 - 30,000; Full time

Job summary

Macy's NYC in New York, NY is seeking an Assistant General/Store Manager responsible for supporting the Store Manager in achieving sales and operational targets. This role includes supervising staff, managing finances, recruiting, and ensuring guest satisfaction. Candidates should have a high school diploma or GED, with a preference for a BA/BS degree. Experience in retail management and availability for shifts including nights and weekends is required. Compensation starts from minimum wage.

Qualifications

• Experience coaching and developing teams in a retail environment.
• Availability to work shifts, including nights, weekends, and holidays.
• Minimum 1-year experience as Shift Manager/Shift Leader.

Responsibilities

• Support Store Manager in achieving sales and labor targets.
• Supervise and direct staff, ensuring guest satisfaction.
• Recruit, hire, and train staff for the store location.
• Ensure compliance with policies and procedures.

Skills

Guest service

Effective communication

Teamwork

Leadership

Financial acumen

Education

High school diploma or equivalent (GED)

BA/BS degree preferred

Tools

ServSafe certification

Food Handler Permit

Job description

Macy's NYC in New York, NY is seeking an Assistant General/Store Manager responsible for supporting the Store Manager in achieving sales and operational targets. This role includes supervising staff, managing finances, recruiting, and ensuring guest satisfaction. Candidates should have a high school diploma or GED, with a preference for a BA/BS degree. Experience in retail management and availability for shifts including nights and weekends is required. Compensation starts from minimum wage.