Assistant Store Manager: Lead, Merch & Guest Experience

Little Words Project; Boston (MA); On-site; USD 40,000 - 60,000; Full time

Job summary

Little Words Project is seeking an Assistant Store Manager for our Boston Seaport store. This role combines leadership, creativity, and operational support, focusing on team development and guest experience. Responsibilities include motivating the team, managing store operations, handling inventory, and executing marketing activities. Candidates should possess 2+ years in retail leadership, strong customer service skills, and a passion for community-driven retail. Join us to create exceptional experiences in a dynamic environment.

Qualifications

• 2+ years in a retail leadership role (Assistant Store Manager, Key Holder, or similar).
• A strong guest service mindset and the ability to create meaningful connections.
• An eye for visual merchandising and experience with inventory management.
• Passion for retail marketing, events, or social media.
• Ability to work weekends, holidays, and adjust to business needs.
• Alignment with our values – Passion for kindness, positivity, and community-driven retail.

Responsibilities

• Work with the Store Manager to motivate the team to perform at their best.
• Open and close the store independently, ensuring smooth daily operations.
• Engage with guests, share our brand story, and help them find the perfect pieces.
• Coach and support new and existing team members to build a strong, high-performing team.
• Introduce new products to guests and recommend items based on their needs.
• Process transactions accurately on the POS system while ensuring a seamless checkout experience.
• Keep the sales floor tidy, well-stocked, and visually appealing in alignment with brand standards.
• Help conduct weekly and quarterly cycle counts, reporting inventory discrepancies and trends to the Store Manager.
• Plan and execute in-store activations, community events, and brand partnerships.
• Support daily store operations, including cash handling and security.

Skills

Retail leadership experience

Customer service mindset

Visual merchandising

Inventory management

Retail marketing

Community engagement

Job description

Little Words Project is seeking an Assistant Store Manager for our Boston Seaport store. This role combines leadership, creativity, and operational support, focusing on team development and guest experience. Responsibilities include motivating the team, managing store operations, handling inventory, and executing marketing activities. Candidates should possess 2+ years in retail leadership, strong customer service skills, and a passion for community-driven retail. Join us to create exceptional experiences in a dynamic environment.