Assistant Store Manager (LA)

Catbird NYC; Los Angeles (CA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an experienced Assistant Store Manager for their Culver City location. In this role, you will oversee store sales performance and enhance the customer experience while leading a dedicated team. The ideal candidate will have a strong retail background, leadership skills, and a passion for exceptional customer service. Join a company committed to sustainability and ethical practices, where your contributions will help shape a positive and inclusive work environment. If you thrive in a dynamic retail setting and are eager to make a meaningful impact, this opportunity is perfect for you.

Benefits

Healthcare coverage including dental and vision

Vacation and sick days

401(k) with profit sharing

Professional development stipend

Paid parental leave

Employee discount

Pre-tax commuter benefits

Casual work environment

Qualifications

• Proven retail and leadership experience required.
• Ability to prioritize tasks during busy periods.

Responsibilities

• Manage store staff through coaching and performance reviews.
• Resolve customer service issues efficiently.
• Develop training plans for new employees.

Skills

Retail Management

Customer Service

Leadership

Team Communication

Problem Solving

Education

High School Diploma

Bachelor's Degree (preferred)

Job description

Catbird is looking for an experienced retail Assistant Store Manager to join the team in LA at our store in Culver City. As an Assistant Store Manager, you will be responsible for store sales performance, our in-store customer experience, and people management of the store staff; developing store processes and procedures to continuously elevate the customer experience and store operations.

About Catbird

In our 20 years in business, Catbird has become an icon, the ultimate destination for gifts and jewelry. Founded in Brooklyn, NY, Catbird is a mecca for an international cast of shoppers who visit our brick-and-mortar stores and our website. Our stores and website feature a carefully curated selection of designers, including our in-house jewelry line, made in our Brooklyn studio with ethically sourced materials and conflict-free stones, overseen by highly trained jewelers. We are committed to local manufacturing, proud to be a member of the CFDA, certified Made in New York, and No Dirty Gold.

The key to our success is our commitment to our values:

• Being an anti-racist organization that champions diversity, inclusion, and equity
• Creating and selling timeless products that bring joy
• Doing everything in-house whenever possible
• Focusing on the long-term rather than quick profits
• Maintaining excellence in our craft and sustainability as we grow
• Treating everyone with respect, kindness, and honesty

Key Responsibilities

1. Managing Key Holders, Sales Associates, and Zappers through coaching, feedback, and performance reviews.
2. Fostering positive team communication and keeping the team informed of policy, product, and procedural updates.
3. Serving as the point person for staff and customers, resolving customer service issues efficiently and effectively.
4. Developing and executing training plans for new employees and supporting existing staff development.
5. Encouraging staff to deliver exceptional customer service.
6. Assisting with customer service challenges and escalations as needed.
7. Assuming Store Manager responsibilities in their absence.

Our Ideal Candidate

• Retail experience required
• Leadership experience required
• Ability to prioritize during busy times
• Flexible scheduling and location availability
• Jewelry experience is a plus
• Passionate about customer service and genuine connection with customers
• Friendly, approachable, and sensible

Perks & Benefits

• Healthcare coverage after 30 days, including dental and vision
• Vacation and sick days, plus a birthday day off
• 401(k) with profit sharing after one year
• Professional development stipend and workshops
• Paid parental leave
• Company-supported nonprofit donations through The Catbird Giving Fund
• Employee discount
• Pre-tax commuter benefits
• Casual, inclusive work environment

Plus bonus incentives.