Assistant Store Manager / Key Carrier

Roses Discount Stores; Chesapeake (VA); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Coordinator to enhance the in-store experience for customers and associates. This role focuses on providing exceptional service while ensuring that daily operations run smoothly. The ideal candidate will have a strong background in retail customer service, excellent communication skills, and the ability to work effectively in a dynamic environment. Join a team that values customer satisfaction and operational excellence, where your contributions will make a significant impact on the overall store experience.

Qualifications

• 1-2 years of related experience in retail customer service.
• Ability to effectively communicate in English.

Responsibilities

• Provide positive customer service to maximize satisfaction and sales.
• Adhere to assigned work schedule for predictability.

Skills

Customer Service

Communication Skills

Basic Math Skills

Education

High School diploma or GED

Job description

Designed to drive comp sales through consistent leadership of daily priorities in order to create a great customer and associate experience. Ensure: leaders are visible on the sales floor at all times. Effective two-way communication takes place between management and associates. Tasks are completed in a timely manner. Associates are happy and more productive, resulting in a great in-store experience for both Associates and Customers.

Job Scope

This position coordinates the work of Customer Service Associates.

This position has no direct budgetary accountability.

Essential Functions

1. Provide positive customer service by treating customers in a courteous and knowledgeable manner to maximize customer satisfaction and sales.
2. Adhere to assigned work schedule to provide predictability in workload scheduling.
3. Follow all Company policies and procedures to maximize customer service, sales, and store profitability.
4. Unload trucks, process freight, stock counters, and perform other functions needed to maintain the sales floor, as applicable.
5. Review daily staffing needs.
6. Evaluate recovery needs.
7. Conduct recovery blitzes at 2, 4, 6, and 8.
8. Monitor fitting room, selling floor, and sizing recovery.
9. Communicate cleanliness expectations and inspect for completion prior to sign-off.
10. Conduct effective hand-offs to incoming MODs or provide communication for opening MOD.
11. Provide support to store management as requested.

Qualifications and Skills Required

• High School diploma or GED.
• 1-2 years of related experience in retail customer service.
• Fundamental reading and math skills.
• Ability to effectively communicate in English.

Working Conditions

• Retail store environment with extended periods of standing.
• Temperature fluctuations in the stockroom environment.
• Occasional lifting and maneuvering of merchandise and displays.
• Frequent lifting and maneuvering of merchandise and displays.
• Exposure to dust and extreme temperatures while unloading trailers.
• Scheduled work hours may vary, including evenings and weekends.
• Occasional use of ladders.

Equal Opportunity Employer

This employer is committed to providing equal employment opportunities. Applicants are notified of their rights under federal employment laws. For more information, please review the "Know Your Rights" notice from the Department of Labor.