Assistant Store Manager

Royal Farms; Norfolk (VA); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking an Assistant Store Leader to join their dynamic team. This role is vital for ensuring exceptional customer service and maintaining a positive store culture. The ideal candidate will possess strong leadership and communication skills, with a focus on operational excellence. Responsibilities include supervising daily operations, training staff, and fostering community relationships. If you are self-motivated and thrive in a fast-paced environment, this opportunity could be a perfect fit for you.

Qualifications

• 1 year of fast food or retail management experience.
• Strong leadership and communication skills required.

Responsibilities

• Supervise employees and ensure outstanding customer service.
• Assist Store Leader in training and developing retail team.

Skills

Leadership Skills

Customer Service

Communication Skills

Organizational Skills

Analytical Skills

Decision-Making Skills

Education

High School Diploma or GED

Job description

The Assistant Store Leader position is responsible for implementing workflow procedures based on direction from the Store Leader. Their duties include supervising employees during day-to-day tasks, providing customer support in escalated situations, and managing the overall workflow of their store. They will also be required to lead the daily operations of the store and retail team in the Store Leader's absence, and to otherwise assist the Store Leader as required.

The desired candidate will be a person who creates a positive store culture by treating employees fairly and with respect. Additionally, they should be self-motivated, dependable, and able to work effectively in a fast-paced environment while maintaining 100% customer focus and operational excellence.

Duties and Responsibilities:

1. Ensure every customer receives outstanding service by providing a friendly environment (greeting and acknowledging customers), maintaining high standards, product knowledge, and other components of excellent customer service.
2. Adhere to the execution of established Royal Farms rules, policies, procedures, and systems, and report concerns to the Store Leader, District Leader, or Human Resources as applicable.
3. Work closely with the Store Leader to train new employees on safety procedures and the use of personal protective equipment. Conduct ongoing training on new material or safety-related procedures.
4. Assist the Store Leader with assembling an effective retail team through recruiting, training, development, and providing timely performance feedback.
5. Monitor and analyze business processes and results to profitably achieve Royal Farms goals.
6. Ensure the proper execution of all Royal Farms marketing programs.
7. Connect with the community to establish positive relationships.
8. Adhere to company policy for checking in external and internal vendors.
9. Provide leadership to retail team members to ensure a pleasant customer service experience.
10. Recognize employees who adhere to company standards and recommend employees for promotion to the Store Leader.
11. Handle employee relations issues with a resolution-oriented approach.
12. Ensure compliance with Royal Farms' policies, procedures, and systems related to people, safety, assets, and cash.
13. Complete other tasks as assigned.

Qualifications:

The ideal candidate will:

• Demonstrate strong leadership skills.
• Possess excellent written, verbal, and interpersonal communication skills.
• Have strong supervisory and organizational skills.
• Have at least 1 year of fast food or retail management experience.
• Have earned a high school diploma or GED.
• Utilize basic business math and accounting skills, computer skills, and possess strong analytical and decision-making skills.

Food Safety Certification is preferred.

Requirements:

• Be at least 18 years old.
• Must be able to travel as required.
• Must be available to work all shifts, including weekends and holidays, based on business needs.
• Be able to lift, bend, and stand for up to eight hours per day.
• Be able to lift and carry 50 lbs.