Assistant Store Manager/Key Carrier

Variety Wholesalers, Inc.; Chesapeake (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Variety Wholesalers, Inc. in Missouri is seeking a Customer Service Lead to coordinate daily priorities on the sales floor, ensuring visible leadership and high standards of service.

You will supervise associates, support store management, and help drive sales while maintaining a positive, efficient environment for customers and staff.

Strong communication and reliability are essential as you balance staffing, recovery, and operational tasks throughout shifts.

Qualifications

• High School diploma or GED required.
• 1–2 years of related experience in retail customer service.
• Basic reading and math skills.
• Ability to effectively communicate in English.

Responsibilities

• Provide positive customer service to maximize satisfaction and sales.
• Adhere to assigned work schedule to provide workload predictability.
• Follow company policies to maximize service, sales, and store profitability.
• Unload trucks, process freight, stock counters, and other duties to maintain salesfloor.
• Review daily staffing.
• Review workload planning calendar.
• Evaluate recovery needs.
• Conduct recovery blitzes at 2, 4, 6 and 8.
• Monitor fitting room and selling floor recovery.
• Communicate cleanliness expectations and inspect for completion prior to sign-off.
• Hand off to incoming MOD or provide communication for opening MOD.
• Provide support to store management as requested.

Skills

Retail customer service

Communication

Reading and math

English proficiency

Education

High School diploma or GED

Job description

Position Purpose

Designed to drive comp sales through consistent leadership of daily priorities in order to create a great customer and associate experience. Ensure: leaders are visible on the sales floor at all times. Effective two-way communication takes place between management and associates. Tasks are completed in a timely manner. Associates are happy and more productive, resulting in a great in-store experience for Associates and Customers.

Job Scope

This position coordinates the work of Customer Service Associates.

This position has no direct budgetary accountability.

Essential Functions

1) Provide positive customer service by treating customers in a courteous and knowledgeable manner in order to maximize customer satisfaction and sales.

2) Adhere to assigned work schedule in order to provide predictability in workload scheduling.

3) Follow all Company policies and procedures in order to maximize customer service, sales, and store profitability.

4) In applicable instances, unloads trucks, processes freight, stocks counters, and any other function needed to maintain salesfloor.

5) Review daily staffing

6) Review workload planning calendar

7) Evaluate recovery needs

8) Conduct recovery blitzes at 2, 4, 6 and 8

9) Monitor fitting room, selling floor and sizing recovery

10) Communicate cleanliness expectations and inspect for completion prior to sign off

11) Conduct effective hand off to incoming MOD or provide communication for opening MOD

12) Provide support to store management as requested.

Qualifications and Skills Required

High School diploma or GED

1-2 years of related experience in retail customer service

Fundamental reading and math skills

Ability to effectively communicate in English

Working Conditions

Retail store environment where extended periods of standing are required

Retail store stockroom environment subject to fluctuations in temperature

Occasional lifting and maneuvering of merchandise and displays

Frequent lifting and maneuvering of merchandise and displays

Exposure to dust and extreme temperatures while unloading trailers

Scheduled work hours may vary, to include evenings and weekends

Occasional use of ladders required