Assistant Store Manager - Huntersville

Shelby American, Inc.; Huntersville (NC); On-site; Full time

Job summary

An established industry player is seeking a dedicated Retail Team Leader to assist in managing operations at a bustling retail store. This role encompasses a variety of responsibilities, including overseeing daily operations, training staff, and ensuring exceptional customer service. The ideal candidate will have a passion for retail management and a commitment to community service, with opportunities for career development and skill training. Join a dynamic environment where your leadership and organizational skills will make a significant impact on the team's success and customer satisfaction. If you're ready to take the next step in your retail career, this is the perfect opportunity for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Team Member Discounts

Career Development Classes

Qualifications

• High school diploma or GED and two years of retail management experience required.
• Ability to train staff and manage retail operations effectively.

Responsibilities

• Assist in managing retail store operations and ensuring financial performance.
• Supervise staff and handle hiring, training, and customer service.

Skills

Retail Management

Customer Service

Staff Training

Sales Management

Conflict Resolution

Education

High School Diploma or GED

Retail Management Experience

Tools

Point of Sale (POS) Systems

Job description

Position starts at $20.05 with annual merit increases and production bonuses. All team members are eligible for a variety of career development and skill training classes at no cost and can enjoy a generous team member discount. Full time team members are also eligible for medical, dental, and vision insurance along with paid time off.

SUMMARY

Assists with the management, leadership, and operations of a retail store and donation center by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Directs activities verbally, written and physically for retail store to ensure that net performance provides satisfactory financial support for the organization by managing sales and production, controlling expenses and payroll budgets, handling personnel issues, accounting, merchandising, loss prevention and development of staff.
2. Supports the Store Manager in interviews, hiring, and completing onboarding process for all new hires.
3. Ensures all employees are trained and developed in their job position. Additionally ensures all employees attend all orientations and classes required by training department.
4. Confirms daily sales reports and cash receipts; ensures monies are deposited regularly, and reports are submitted as prescribed Agency policies.
5. Coordinates shipments and makes adjustments to ensure store has adequate product to achieve all sales goals.
6. Opens and closes the retail store and performs all administrative and clerical duties including making bank deposits and securing the building at the direction of the Store Manager and in accordance with established guidelines.
7. Issues refunds and resolves customer complaints. Ensures that customers and donors receive prompt, courteous service.
8. Oversees the production of donated goods to achieve maximum sales potential in accordance with established guidelines.
9. Rotates, categorizes, and arranges merchandise by color according to established guidelines.
10. Performs work of store personnel as needed.
11. Maintains and motivates a positive sales team through communication, incentives, and evaluations. Reports known or suspected security and/or theft problems to the Store Manager or other member of management.
12. Supervises store personnel and store activities in the absence of /and at the direction of the Store Manager.

SUPERVISORY RESPONSIBILITIES

Supervises store employees in the absence of/and at the direction of the Store Manager. Carries out supervisory responsibilities in accordance with the Agency's policies and procedures. Responsibilities include assisting the Store Manager with interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; budget management.

ADDITIONAL RESPONSIBILITIES

Reports the need for building and equipment repairs and replacements to the Store Manager.

Performs other job-related tasks as assigned by the Store Manager.

LEADERSHIP COMPETENCIES

To perform this job successfully, an individual must demonstrate the following competencies defined for a TEAM Leader within Goodwill’s Leadership Competency Model and in alignment with our Core Values and Strategic Vision:

Mission & Community Oriented:

• Commitment to Goodwill’s Mission & Core Values – Models and champions Goodwill’s Mission and Core Values.
• Commitment to Inclusion – Champions inclusion activities, strategies, and initiatives.
• Community & Service Driven – Models high-level services that differentiate Goodwill from other organizations.

People Oriented:

• Relationship-Building Skills – Effectively models approachability and openness.
• Communication Skills – Effectively tailors communication to the appropriate audience.
• Commitment to Development – Encourages staff to utilize tools to support their development.

Results Oriented:

• Commitment to Quality Results – Encourages staff accountability for meeting goals and producing high-quality results.
• Business Acumen – Effectively transfers learning from one situation to another.
• Stewardship – Effectively works within financial guidelines and reports all financial irregularities immediately to management.

Personal Development Oriented:

• Emotional Maturity – Tempers personal emotions and escalates sensitive issues to the appropriate level of management.
• Integrity – Effectively models sound professional ethics.
• Capacity for Change – Champions the awareness and impact of change.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Also listed below are the physical demands that must be met by the employee and the work environment characteristics that the employee will encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED) and two years of retail management experience; or equivalent combination of education and experience.

CERTIFICATES, LICENSES, REGISTRATIONS

Valid Driver's License (Class C), car insurance and reliable automobile.