Assistant Store Manager - Herve Leger - Bloomingdales Short Hills, NJ. $500 Sign On Bonus

Centric Brands Inc.; Short Hills (NJ); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player in luxury fashion seeks an Assistant Store Manager to drive sales and enhance customer experiences. In this dynamic role, you will lead a passionate team, ensuring top-notch service and operational excellence. You will be responsible for achieving sales targets, managing inventory, and fostering a positive store environment. This position offers a unique opportunity to develop your leadership skills in a vibrant retail setting, where your contributions will significantly impact the brand's success. If you have a knack for luxury retail and a commitment to excellence, this role is perfect for you.

Qualifications

• 3+ years of luxury retail management experience leading a sales team.
• Superb verbal and written communication skills.

Responsibilities

• Lead sales generation efforts and assist in achieving sales goals.
• Ensure exemplary customer service and resolve client issues effectively.
• Maintain store operations and inventory management.

Skills

Luxury Retail Management

Sales Generation

Customer Service

Communication Skills

Team Leadership

Problem Solving

Education

College Degree

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

About Us

Founded in 1985, Herve Leger is a French fashion house that offers an exquisite collection of Bodycon (Body Conscience) dresses and gowns in amazing styles and vivid colors. Herve Leger pioneered the Bodycon look and has been synonymous with the style ever since. Every Herve Leger dress is rigorously knitted, not woven. The bandage style has made its way into Herve Leger skirts, dresses, tops, and gowns. Great fit and impeccable tailoring are one of the many features of the label’s versatile and awe-inspiring collections.

The Assistant Store Manager plays a key role in assisting with the overall performance of the store by promoting a sales culture to build productivity and passion for the brand. In this role, you will ensure customers receive exemplary service and a positive brand experience. You will assist in leading and motivating the team.

Specific Responsibilities Would Include

SALES GENERATION:

1. Lead by example to assist in achieving sales goals and KPI’s.
2. Assist Store Manager in utilizing reports to identify opportunities (best sellers, product sell through, stock levels, employee productivity).
3. Set measurable performance standards and goals based on Company’s expectations and metrics.
4. Work with Store Manager to identify marketing opportunities to build customer base and local market.
5. Create additional business opportunities by ensuring team members focus on maintaining strong customer relationships.

CUSTOMER SERVICE:

1. Ensure all associates provide the highest level of customer service to achieve World Class Service standards.
2. Ensure staff maintains constant client communication through utilizing their client books and client database.
3. Resolve all client problems and complaints quickly and effectively.
4. Assist sales associates with various customer service issues i.e. dissatisfied customers, returns, defective.
5. Empower associates to make decisions in the customer's best interest that also support the Company's philosophy.

OPERATIONS:

1. Ensure facility maintenance, presentation and organization.
2. Ensure cash control procedures are properly followed including: bank deposits, safe funds and petty cash.
3. Control store expenses and maintain budgets, continually striving to reduce costs.
4. Ensure deliveries are properly processed in a timely manner.
5. Monitor the movement of all inventory and ensure that staff adheres to all Shipping/Receiving policies and procedures.
6. Meet inventory accuracy and shrink requirements.
7. Ensure staff is trained in all areas of appropriate register usage and maintenance.
8. Understand and properly execute all management register functions.
9. Support, promote and assume responsibility for loss prevention in all areas of risk management, physical security, store cash controls, inventory management, inter-store communication.
10. Build and maintain good communication with members of corporate office, regional office, mall office and other stores.
11. Exhibit proficiency in computer programs used by the Company including: Word, Excel, Outlook.

MERCHANDISING/VISUAL:

1. Maintain all merchandising directives and ensure execution of effective merchandising strategies.
2. Partner with logistics, product teams and supervisor to ensure appropriate assortment for the store.
3. Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times.
4. Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction.
5. Identify and communicate product concerns in a timely manner.
6. Communicate inventory needs to the corporate retail team in order to support the business goal.

HUMAN RESOURCES:

1. Communicate all human resources issues to the Store Manager in a timely and effective manner.
2. Assist Store Manager with the payroll process.
3. Ensure image and grooming standards are professional, reflective of the brand image and Dress Code Policy is adhered to at all times.

Our Best Fit Candidate Would Have

1. Preferred minimum 3 years luxury retail management experience leading a sales team.
2. Superb communication skills – verbal and written.
3. PC literate – Excel, Word, Outlook.

EDUCATION: College Degree preferred but not mandatory.

CORE COMPETENCIES AND TRAITS:

1. Sales and Goal Oriented - Must have the ability to maintain and communicate company's commitment to goals, drive sales, and measure team's performance.
2. Developmental and Training Skills - The ability to recognize and recruit talent, delegate responsibility, and work with staff and coach them to help them grow.
3. Performance Management Skills - Must be able to take responsibility for one's own performance and all teams performance by setting clear goals and expectations, tracking progress against goals, ensuring feedback, and addressing performance problems and issues promptly.
4. Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Herve Leger is an equal opportunity employer.

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