Assistant Store Manager- Hattiesburg

Sun Auto Tire & Service; Hattiesburg (MS); On-site; USD 36,000 - 60,000; Full time

Job summary

An established industry player is seeking an Assistant Store Manager in Hattiesburg to lead a dynamic team in delivering exceptional customer service and promoting automotive services. This role involves managing customer interactions, ensuring service quality, and driving sales while maintaining a professional environment. With competitive bi-weekly pay and numerous benefits including tuition reimbursement and health insurance, this position offers a fantastic opportunity for career advancement. Join a company that values its employees and fosters a culture of growth and success.

Benefits

Tuition Reimbursement

Paid Vacation

Medical Insurance

401(k) Retirement Plan

Discounted Services

Qualifications

• Prior experience as a Service Advisor is preferred but not required.
• Possess valid driver’s license or obtain within 30 days of hire.

Responsibilities

• Greet customers professionally and document their concerns.
• Recommend services and provide accurate quotes to customers.
• Conduct follow-up calls to ensure customer satisfaction.

Skills

Customer Service

Sales Promotion

Communication

Education

High School Diploma

Job description

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Delta World Tire is one of the area’s largest independent tire dealers, with over 30,000 tires in stock. In addition to tires, Delta World Tire offers complete quality automotive repair and preventative maintenance. Our ASE certified technicians will be happy to help you on a wide range of services including alignments, brake repair, oil changes, batteries, shocks and struts, belts and hoses, and air conditioning.

The Assistant Manager is responsible for managing, selling and promoting all products and services offered by Delta World Tire by following the company’s store standards and expectations.

Benefits:

• Competitive Bi-Weekly Pay
• Tuition Reimbursement, up to $3,000 annually
• Paid Vacation and Sick Time
• 6 Paid Holidays
• Medical, Dental and Vision Insurance.
• Life Insurance (Company paid)
• 401(k) Retirement Savings Plan with Company Match
• Discounted Services on Personal and Immediate Family Vehicles
• Opportunity for Advancement!!!
  
  

Principal Duties and Responsibilities:

• Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.
• Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
• Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
• Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
• Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.
• Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
• Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
• Track all new returns, core returns and warranty parts for individual customers
• Other duties as assigned
  
  

Qualifications:

• High School Diploma or equivalent
• Prior experience as a Service Advisor is highly preferred, but not required
• Professional appearance and proven ability to work in a process driven environment
• Possess valid driver’s license, or obtain a valid driver’s license within 30 days of hire date
• Possess State Inspector License or ability to obtain a State Inspector license within 30 days of hire date
• ASE Certified Service Consultant Certification or ability to obtain within 90 days of hire date
• Ability to work a minimum of five days, including weekends
  
  

Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Retail

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