Assistant Store Manager - Harvard Square

Peet's Coffee; Cambridge (MA); On-site; USD 43,000 - 56,000; Full time

Job summary

An established industry player is seeking a passionate Assistant Store Manager to lead operations in a vibrant coffee environment. This role is designed for those aspiring to grow into a Store Manager position within a year. The ideal candidate will bring a strong retail management background, exceptional customer service skills, and a commitment to fostering an inclusive team culture. With opportunities for professional growth, competitive pay, and a range of benefits, this position is perfect for individuals looking to make a meaningful impact in a dynamic setting. Join a team that values quality and authenticity in every cup served.

Benefits

401(k) plan with matching

Medical, dental, and vision insurance

Tuition scholarship opportunities

Paid vacation, holidays, and sick leave

Free coffee and baked goods

Employee discount

Bonus program

Qualifications

• Minimum 2 years experience in retail management with a focus on customer service.
• Strong leadership and communication skills are essential.

Responsibilities

• Oversee daily operations and ensure excellent customer service.
• Drive growth and development of team members.

Skills

Customer Service

Leadership

Time Management

Problem-Solving

Communication

Education

High School Diploma

Retail Management Experience

Job description

Assistant Store Manager - Harvard Square

Pay $40.00 / hour

Location Cambridge/Massachusetts

Employment type Other

Job Description

• Req#: 8547

Who We Are

Peet’s Company Overview

For 50 years, our goal has been to offer the best coffees & teas in the world, without compromise. Since 1966, we've journeyed in the pursuit of better – a better blend, a better cup of coffee, a better experience for our customers. Every day, our teams strive to deliver on our company's purpose better than they did the day before. Our values – Curiosity, Accountability, Mastery and Inclusion – guide us on this journey.

We've learned that the secret to great coffee is the people who make it, and we apply the same care in selecting and preparing our teams as we do when crafting the perfect cup.

Peet’s is currently seeking passionate Assistant Store Managers. The Assistant Store Manager role serves as a developmental role towards becoming a Store Manager, achieving readiness within 12 months. (Promotional opportunities are contingent upon availability of roles and your flexibility around work location). In the role, Assistant Store Managers expand and deepen that unwavering commitment to mastery by ensuring unequaled quality and service. They focus on daily operations of the coffee bar including sales performance while ensuring excellent customer service. The Assistant Store Manager drives growth through ownership and authenticity while contributing to the development of our Baristas.

What You Will Do

What Does it take to be a Successful Assistant Manager?

Inspirational Leader

• Promotes a culture of authenticity, respect, dignity, and integrity.
• Facilitates change and supports employee growth.
• Inspires a shared purpose and engagement.
• Models a passion and commitment to continued success.

Delivers Operational Excellence

• Effectively utilizes tools and has a strong sense of ownership to drive results.
• Has an unwavering commitment to the quality of in-store operations and customer experience.
• Champions the ongoing spirit of development and professional growth across the team.
• Supports a culture that attracts, retains, and develops the highest quality Shift Leaders, Baristas, and Team Members.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. Job responsibilities can change according to the operational needs of the business.

Who You Are

The Ideal Candidate will:

• Have a minimum of two years’ experience as a retail manager/supervisor with superior customer service standards and/or related experience and training.
• Have the desire and ability to develop into a ‘ready now level’ for Store Manager role at Peet’s within 12 months.
• Have the responsibility to drive their own development through partnership with the Store Manager and District Leader.
• Consistently demonstrate performance that embodies Peet’s Vision, Mission and Values.
• Carry a friendly, energetic, personable demeanor and have a passion for great customer service, with a customer-first and quality-focused mentality.
• Carry themselves professionally, be agile and maintain composure in a fast-paced environment.
• Have strong time-management and delegation skills.
• Possess good problem-solving skills and sound judgment.
• Be an excellent communicator, relating well to customers and fellow Peetniks at all levels.
• Be extremely reliable and punctual.
• Have the ability to perform various physical tasks during the work shift.

What Benefits do Assistant Store Managers Receive?

At Peet’s we hire the best people and are committed to supporting our employees and rewarding them for their work. That’s one of the reasons we offer the following compensation and benefits:

• Starting hourly pay, based on a 40 hour work week, between $43,000 - $56,000 per year
  • Pay ranges are determined based on several factors including:
    • Geography (local wage requirements and market conditions)
    • Skills and experience (number of years and industry experience)
    • Location sales volume
• 401(k) plan, with generous matching
• Full medical, dental and vision insurance
• Employee Assistance Program including mental health resources for all employees
• Tuition scholarship opportunities through Oregon State University E Campus to any of the 95+ OSU degrees offered as well as Online Career Educational Programs, through LinkedIn Learning
• Opportunities for growth and advancement
• Paid vacation, holidays and sick leave
• Bonus program - paid monthly
• Pay adjustments may be awarded in conjunction with strong employee performance documented by the performance evaluation process, role changes or market conditions.
• Free coffee and fresh baked goods as well as an employee discount

Peet’s is proud to be an Equal Opportunity Employer. For more information about our craft and who we are, please visit our website. We look forward to hearing from you!

About the company

Peet's Coffee is a San Francisco Bay Area-based specialty coffee roaster and retailer owned by JAB Holding Company.