Assistant Store Manager - Hamptons

DOEN; Village of Sag Harbor (NY); On-site; USD 65,000 - 79,000; Full time

Job summary

DÔEN is seeking an Assistant Store Manager for the Sag Harbor, NY flagship location. You will support the Store Manager with mentoring, lead the sales team, and drive exceptional client service and store operations on a daily basis.

You will oversee inventory, floorset execution, and visual standards while maintaining a welcoming, on-brand environment for customers. Experience in fashion retail and luxury environments is preferred, with flexibility for holidays and weekends.

Qualifications

• Minimum 2 years' experience managing a fashion retail environment, luxury retail preferred.
• Must have experience managing a cash drawer, reconciling cash receipts and end-of-day closing.
• Energetic, confident and adaptable personality with leadership, critical thinking, and problem-solving skills.
• Strong communication and organizational skills; detail-oriented.
• Ability to multi-task in a fast-paced environment, with excellent communication and organization skills.
• Ability to work a flexible schedule including holidays and weekends.
• Experience with NetSuite, Shopify and Gladly desired.

Responsibilities

• Support the Store Manager in mentoring and leading the sales team, and implement training initiatives.
• Interface with the store team to promote learning, respect, and a positive environment; address concerns promptly.
• Delegate responsibilities to sales staff to meet business needs.
• Lead store operations knowledge including inventory, visual merchandising, and daily processes.
• Collaborate with the Stock Associate to manage inventory movement.
• Liaise with Retail Coordinators in partnership with the Store Manager.
• Operate the store profitably and minimize loss.
• Support new initiatives aligned with business strategy and goals.
• Deliver a personalized client experience with styling advice based on product knowledge.
• Drive sales growth and meet targets as an individual and team.
• Manage client books and train the team to build client relationships.

Skills

Fashion retail

Leadership

Cash handling

End of day closing

Customer service

Inventory management

Communication

Multi-tasking

Tools

NetSuite

Shopify

Gladly

Job description

Description of Duties

Title: Assistant Store Manager

Classification: Non Exempt

Salary*: $72,000

Location: 11 Madison Street, Sag Harbor, NY 11963

*Compensation will be determined based on experience and other factors permitted by law.

Essential Duties and Responsibilities

Leadership

• Support the Store Manager in mentoring and leading the sales team, fostering development and implementing training initiatives, and assessing employee performance and productivity.
• Interface with the store team in a manner that promotes learning, respect and a positive work environment, while addressing personnel concerns fairly and promptly.
• Delegate responsibilities to the sales staff in support of business needs.
• Demonstrate advanced knowledge in store operations, including inventory management, visual merchandising, and daily processes, and lead in the absence of the Store Manager.
• Collaborate with the Stock Associate to manage inventory and oversee product movement.
• Liaise with Retail Coordinators in partnership with the Store Manager.
• Operate business profitably and minimize potential for loss.
• Support and implement new initiatives in line with business strategy and goals.

Customer Service

• Deliver a personalized client experience by leading with extraordinary service on the sales floor, greeting customers in a timely and engaging manner, and providing styling advice that reflects the brands aesthetic using firsthand product knowledge.
• Drive business growth and meet sales and productivity goals, as an individual and as part of the store team, by addressing customer needs and preferences.
• Manage the client book and effectively train the team in building and maintaining client relationships.

General

• Work in partnership with the Store Manager to maintain inventory stock levels on a weekly basis.
• Oversee and participate in monthly inventory counts to execute verification processes, as needed.
• Arrive on time and floor ready with a professional presence in line with the Dôen brand, and respond promptly to internal and external communication.
• Support monthly floorset and maintain visual standards on a daily basis, while supporting a visually enticing store and backstock that is neat, clean, and organized.
• Ability and understanding of receiving and processing merchandise/inventory management.
• Perform daily operations and closing procedures including daily paperwork and reconciliation.
• Take initiative to ensure the store is maintained within brand standards and guidelines, and always running efficiently.
• Understand and follow employee handbook and company guidelines including but not limited to core values, dress code guidelines and customer service guidelines.
• Process sales and returns through the POS systems with accuracy and efficiency.
• Abide by company policies to maintain a safe environment for customers and team.

Qualifications

• Minimum 2 years' experience managing a fashion retail environment, luxury retail preferred.
• Must have experience managing a cash drawer, reconciling cash receipts and experience performing all duties associated with end of day closing.
• Energetic, confident and adaptable personality with leadership, critical thinking, and problem-solving skills
• Strong communication and organizational skills; detail-oriented.
• Ability to multi-task in a fast-paced environment, with excellent communication and organization skills.
• Ability to prioritize between company and individual challenges.
• Ability to work a flexible schedule including holidays and weekends.
• Technological competency and computer literacy; experience with NetSuite, Shopify and Gladly desired.

Physical Requirements

• Must be able to perform essential duties satisfactorily with reasonable accommodation.
• Ability to move through a store for most of a shift to help customers and accomplish assigned task.
• Efficiently and accurately process sales transactions using the POS register system.
• Verbal and written communication with others.
• Able to walk, sit and stand for long periods of time.
• Able to operate equipment such as computers, copy machines, phones.
• Must be able to access various areas of a given location and lift/move/push/pull objects up to 25lbs minimum including fixtures and product.

Company Overview

Founded by Santa Barbara-born sisters, Margaret and Katherine Kleveland, and a Collective of partners, DÔEN was launched in 2016 and is a digitally-led, multi-channel fashion and lifestyle brand. Our mission is to create lasting, beautiful collections while supporting individuals in all aspects of the organization, supply chain, and community. We work with domestic and international partners who share our values and commitment to gender and social equality, and we give back by partnering with foundations that directly benefit our employees, value chain, and surrounding communities.

We are an Equal Opportunity Employer.