Assistant Store Manager: Guest Experience Leader

Stoney Clover Lane, LLC; Florida; On-site; USD 34,000 - 41,000; Full time

Job summary

Stoney Clover Lane in Palm Beach, FL is seeking an Assistant Store Manager to lead premium guest experiences and manage day-to-day store operations.

You will coach staff, schedule weekly coverage, oversee inventory, visual merchandising, and trunk shows, and ensure flawless execution of brand standards on the floor five days a week.

You are passionate about guest service, detail-oriented, and capable of developing a high-performing team in a fast-paced boutique setting.

Qualifications

• Experience delivering premium guest service and brand standards.
• Ability to lead and develop a store team.
• Strong operational and numerical skills.

Responsibilities

• Oversee all areas of guest experience.
• On the floor five days a week coaching staff.
• Create weekly schedules, manage inventory, customization, sewing, and events.
• Lead on-floor selling and model sales techniques.
• Perform daily store walkthroughs and visual merchandising.
• Complete inventory receiving and stock level management.
• Keep back of house organized and delegating tasks.
• Recruit and train staff, ensure brand execution at trunk shows.

Skills

Guest experience

Staff coaching

Visual merchandising

Inventory management

Scheduling

Sales techniques

Communication

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Assistant Store Mgr

Full Time Palm Beach, FL, US

30+ days ago Requisition ID: 1408

Salary Range: $25.00 To $30.00 Hourly

Who we are

Founded in 2009 by sisters Kendall and Libby Glazer, Stoney Clover Lane makes customizable accessories for travel and every day. We make the organization interesting. Our goal is to become your #1 accessory brand and the best way to surprise and delight friends and family as your go-to gift purchase. At Stoney Clover Lane, creating a memorable guest experience is our North Star. No detail and no occasion is too small. You can find Stoney Clover Lane online, at select retailers and in our eight storefront locations.

Who you are

You love the details! You believe every occasion is a special occasion with your superior service. You love getting to know people and have a keen memory for names and faces. No task is too small, and no detail is ever overlooked. You have an inherent desire to connect, to learn and to build a brand. You lead with your heart but strategize for the sale.

You are entrepreneurial and have a merchant mentality. You drive for results and develop your team to achieve sales goals. You are responsible for all aspects of store retail operations and maintain a premium guest experience. You maintain store inventory levels, smooth out processes and own the visual aesthetic of the store. You work closely with key relationships and represent Stoney Clover Lane with excitement and warmth. Your staff loves working with you and your guests love seeing you.

A day in the life:

• You are responsible for all areas of the guest experience.
• You are on the floor five days a week working with guests and coaching your staff.
• Through excellent time management, you create a schedule allowing for dedicated time for weekly scheduling, inventory, customization, sewing, and events.
• You ensure your team utilizes sales techniques and demonstrates them by actively selling on the floor. You lead by example.
• You perform daily store walkthroughs, visual merchandising and sell-through assessment.
• You complete inventory receiving and processing as well as discrepancy and stock level management through the inventory communication channels.
• You keep the back of house so well-organized it could be the front of house.
• You delegate tasks based on strengths and utilize coaching moments to develop your staff.
• You make decisions in the guest’s best interest while coaching and empowering your staff to do the same.
• Recruit, train and develop staff and ensure all positions are filled with qualified, brand-savvy employees.
• You are fully accountable for overseeing the brand execution of in-store trunk shows.

Must haves:

• Passion for the guest experience every step of the way. You know that the formula for success is a great guest experience and a great employee experience
• You integrate fun and joy as part of your daily work experience and the environment you create for your staff and for your guests.
• Operationally-savvy and numbers oriented.
• You have clear communication and the ability to ask for what you need.
• You are solution-focused and take calculated risks.