Assistant Store Manager (Full-time) - Santa Maria, CA

Hibbett; Santa Barbara (CA); On-site; USD 23,866 - 33,992; Full time

Job summary

Hibbett is seeking an Assistant Manager for their location in Santa Maria, California. In this role, you'll assist the Store Manager with daily operations, ensuring exceptional customer service and supporting various store responsibilities.

The ideal candidate has 1-3 years of customer service experience, preferably in retail. You'll play a critical part in merchandising, inventory management, and supervisory tasks while promoting company policies.

Qualifications

• 1-3 years of customer service experience working in retail.
• Experience in footwear and athletic apparel preferred.
• Strong communication skills essential.

Responsibilities

• Assist the Store Manager with operations and administrative duties.
• Supervise staff in the Store Manager's absence.
• Maintain quality customer service and promote merchandise.

Skills

Customer service experience

Excellent interpersonal skills

Ability to work in a fast-paced environment

Attention to detail

Team player

Job description

Location: HB: 01431 Santa Maria, California (Santa Maria Town Center)

Pay: $21.00 - $21.00 per hour

Job Title: Assistant Manager

Department: Operations

FLSA Status: Non-Exempt

Reports To: Store Manager

Summary

The Assistant Manager is responsible for assisting and consulting the Store Manager regarding overall operations and administrative duties, including determining the methods and approaches necessary to accomplish the store’s goals. The Assistant Manager is knowledgeable in each product area or department in our store, upholds policies, procedures and standards listed in the visual manual, is passionate about giving outstanding customer service and promoting the merchandise in stores, and assumes supervisory control in the Store Manager’s absence with training in Store Manager Responsibilities.

Essential Duties And Responsibilities

• Assist the Store Manager in controlling the assets of Hibbett I City Gear
• Consult with Store Manager in establishing an action plan to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling
• Assumes responsibility of the entire store in the absence of the Store Manager
• Consult with the Store Manager in establishing action plans to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling
• Assist the Store Manager in overall personnel recruiting, training, and evaluation
• Provide knowledge and guidance to employees and customers in all departments when necessary
• Be aware of inventory, sales statistics, and expenses to ensure profitability in all departments
• Direct staff to ensure each department’s responsibilities and standards are completed
• Keep the Store Manager informed about inventory movement and customer trends
• Assure quality customer service is maintained
• Perform general administrative duties as needed and be trained in the Store Manager’s responsibilities
• Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods
• Promote and sell services and merchandise provided by Hibbett I City Gear
• Practice and uphold all Hibbett I City Gear policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos with the company’s direction
• Protect the company’s assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk

Supervisory Responsibilities

Supervises employees in the absence of the Store Manager, carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws, and is responsible for interviewing, training employees; planning, assigning, and directing work; and resolving problems.

Qualifications

• Experience working in a retail environment, preferably in footwear and athletic apparel
• 1-3 years of customer service experience
• Excellent interpersonal and communication skills
• Ability to work in a fast-paced environment
• Ability to assist in managing a team and keep up with overall goals and profits
• Self‑starter, initiative to take on important tasks without being asked
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision
• Team‑player, passionate about outstanding customer service and selling merchandise