Assistant Store Manager (Full-time) - Antioch, CA

Hibbett; Antioch (CA); On-site; USD 40,000 - 55,000; Full time

Job summary

Hibbett is seeking an Assistant Manager in Antioch, California, responsible for supporting the Store Manager with overall operations and administrative duties. The ideal candidate will help manage store personnel, oversee customer service, and ensure profitability while promoting the store's merchandise.

This role requires experience in retail, excellent communication skills, and a passion for delivering outstanding service. Join Hibbett to be part of a vibrant retail environment focused on quality customer service.

Qualifications

• Experience working in a retail environment, preferably in footwear and athletic apparel.
• 1–3 years of customer service experience.
• Strong attention to detail with the ability to handle multiple tasks simultaneously.

Responsibilities

• Assist the Store Manager in controlling store assets and departmental responsibilities.
• Provide exceptional customer service and promote store merchandise.
• Supervise staff and manage store operations in the absence of the Store Manager.

Skills

Customer service

Interpersonal skills

Team management

Attention to detail

Fast-paced work

Job description

Overview

Job Title: Assistant Manager
Department: Operations
Reports To: Store Manager
FLSA Status: Non-Exempt

The Assistant Manager is responsible for assisting and consulting the Store Manager regarding overall operations and administrative duties, including determining the methods and approaches necessary to accomplish the store’s goals. The Assistant Manager is knowledgeable in each product area or department in the store. Upholds policies, procedures and standards listed in the visual manual. The Assistant Manager is passionate about giving outstanding customer service and promoting the merchandise in stores. The Assistant Manager assumes supervisory control in the Store Manager’s absence and is trained in Store Manager Responsibilities.

Essential Duties and Responsibilities

• Assist the Store Manager in controlling the assets of Hibbett I City Gear
• Consult with Store Manager in establishing action plans to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling
• Assumes responsibility of the entire store in the absence of the Store Manager
• Assist the Store Manager in overall personnel recruiting, training, and evaluation
• Provides knowledge and guidance to employees and customers in all departments when necessary
• Is aware of inventory, sales statistics, and expenses to ensure profitability in all departments
• Direct staff to ensure each department’s responsibilities and standards are completed
• Keeps the Store Manager informed about inventory movement and customer trends
• Assures quality customer service is maintained
• Performs general administrative duties as needed and is trained in the Store Manager’s responsibilities
• Produce and deliver extraordinary customer service as highlighted in the customer service manual, including helping customers as they enter the store and assisting multiple customers during peak periods
• Promote and sell services and merchandise provided by Hibbett I City Gear
• Uphold all company policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos
• Protect the company’s assets and financial information by ensuring internal control procedures are accurate and effective, and inform management of potential fraud risk

Supervisory Responsibilities

Supervises employees in the absence of the Store Manager. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws, including interviewing and training employees; planning, assigning, and directing work; and resolving problems.

Qualifications

• Experience working in a retail environment, preferably in footwear and athletic apparel
• 1–3 years of customer service experience
• Excellent interpersonal and communication skills
• Ability to work in a fast-paced environment
• Ability to assist in managing a team and achieve overall goals and profits
• Self-starter with initiative to take on important tasks without being asked
• Strong attention to detail with the ability to handle multiple tasks simultaneously
• Team player with a passion for outstanding customer service and selling merchandise