Assistant Store Manager (Full-time) - Pasadena, TX

Hibbett; Pasadena (TX); On-site; USD 17,218 - 24,523; Full time

Job summary

Hibbett in Pasadena, Texas is seeking an Assistant Manager to support the Store Manager with operational duties. The role involves supervising staff, providing exceptional customer service, and assuming store responsibilities in the manager's absence.

The ideal candidate should have experience in retail, particularly in footwear and athletic apparel, with excellent interpersonal skills and a passion for customer service.

Qualifications

• Experience in a retail environment, preferably in footwear and athletic apparel.
• 1-3 years of customer service experience.
• Strong attention to detail with multitasking ability.

Responsibilities

• Assist the Store Manager in overall operations and administrative duties.
• Supervise employees in the absence of the Store Manager.
• Provide knowledge and guidance to employees and customers.

Skills

Interpersonal and communication skills

Ability to work in a fast-paced environment

Customer service experience

Attention to detail

Team player

Job description

Location: HB: 01579 Pasadena, Texas (Spencer Square). Hourly: $15.15. Job Title: Assistant Manager. Department: Operations. FLSA Status: Non-Exempt. Reports To: Store Manager.

Summary

The Assistant Manager assists and consults the Store Manager regarding overall operations and administrative duties, including determining the methods and approaches necessary to accomplish the store’s goals. The Assistant Manager is knowledgeable in each product area or department in our store, upholds policies, procedures and standards listed in the visual manual, is passionate about giving outstanding customer service and promoting the merchandise in stores. The Assistant Manager assumes supervisory control in the Store Manager’s absence and is trained in Store Manager responsibilities.

Essential Duties And Responsibilities

• Assist the Store Manager in controlling the assets of Hibbett I City Gear
• Consults with Store Manager in establishing action plan to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
• Assumes responsibility of the entire store in the absence of the Store Manager.
• Consult with the Store Manager in establishing action plans to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
• Assist the Store Manager in overall personnel recruiting, training, and evaluation.
• Provides knowledge and guidance to employees and customers in all departments when necessary.
• Is aware of inventory, sales statistics, and expenses to ensure profitability in all departments.
• Direct staff to ensure each department’s responsibilities and standards are completed.
• Keeps the Store Manager informed about inventory movement and customer trends.
• Assures quality customer service is maintained.
• Performs general administrative duties as needed and is trained in the Store Manager’s responsibilities.
• Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods.
• Promote and sell services and merchandise provided by Hibbett I City Gear.
• Practice and uphold all Hibbett I City Gear policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos with the company’s direction.
• Protect the company’s assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk.

Supervisory Responsibilities

Supervises employees in the absence of the Store Manager. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, and training employees; planning, assigning, and directing work; and resolving problems.

Qualifications

• Experience working in a retail environment, preferably in footwear and athletic apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to assist in managing a team and keep up with overall goals and profits.
• Is a self-starter, has initiative to take on important tasks without being asked.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Is a team-player, passionate about outstanding customer service and selling merchandise.