Assistant Store Manager - (Full Time) - Madison

Jenni Kayne; New York (NY); Presencial; USD 58.000 - 62.000; Jornada completa

Descripción de la vacante

Jenni Kayne is seeking an Assistant Store Manager to partner with the Store Manager in driving business performance, leading the team, and delivering an elevated client experience. You will coach staff, manage operations, and ensure the luxury brand standards across the store while building lasting client relationships.

You will analyze performance metrics, drive omnichannel engagement, and support inventory and visual merchandising.

Formación

• 2+ years of retail experience, preferably in a leadership or key holder role.
• Strong understanding of retail operations, sales, and customer experience.
• Proven ability to coach and support team development.
• Excellent communication and interpersonal skills.
• Highly organized with strong attention to detail and a proactive mindset.
• Ability to work a flexible schedule including weekends, holidays, and peak periods.
• Experience with POS and inventory management systems; Word and Excel preferred.
• Ability to lift and move objects (20+ pounds) and perform physical retail tasks as needed.

Responsabilidades

• Drive store performance and exceed sales goals.
• Lead floor presence with elevated client experience.
• Manage store health, traffic and conversion.
• Build client base through outreach and follow-up.
• Act as Manager on Duty in the Store Manager's absence.
• Maintain customer engagement across Jenni Kayne platforms.
• Hire, onboard, and train team members with guidance.
• Coach and support ongoing performance and development.
• Ensure daily operations are accurate and compliant.
• Maintain visual merchandising and brand standards.

Conocimientos

Retail leadership

Customer experience

Communication

Coaching

Organizational skills

Herramientas

POS systems

Inventory management software

MS Word

Excel

Descripción del empleo

Jenni Kayne is a California-based lifestyle brand that aims to empower an elevated approach to everyday living. Whether it’s our edited style ethos or coveted interiors sensibility, we work hard to create a world that's inviting and intentional. From our stores across the country to our operations and corporate teams, we believe in the power of a workplace that’s built on diversity and inclusion- where the varied voices and viewpoints of our community pave the way.

Role & Responsibilities

As the Assistant Store Manager, you partner closely with the Store Manager to drive business performance, lead and develop the team, and deliver an elevated client experience. You play a key role in the day-to-day leadership of the store, supporting sales growth, operational excellence, and luxury brand standards. Through coaching, motivation, and leading by example, you foster a high-performing, client-focused culture aligned to the brand. You support talent development through ongoing feedback, training, and succession planning, while driving client engagement, clilenteling initiatives and long-term relationship building to strengthen brand loyalty. In partnership with the Store Manager, you analyze key performance indicators, identify growth opportunities, and ensure a seamless omnichannel experience with strong execution across visual merchandising, operations, and service excellence.

Sales & Client Experience

• Support and drive store performance, consistently meeting and exceeding sales goals and KPI targets
• Lead by example on the floor delivering a welcoming, elevated, and personalized client experience while modeling strong selling, wardrobing, and client engagement
• Support the overall health of the store by driving organic traffic, conversion
• Build and maintain a strong client base through consistent outreach and follow-up
• In the absence of the Store Manager, serve as Manager on Duty, ensuring the store runs optimally and the team is fully supported throughout the day
• Ensure customer engagement across all relevant platforms; i.e. Enrollment in Jenni Kayne Rewards, Social Media Channels, etc.

Team Leadership & Development

• Support hiring, onboarding, and training of new team members in partnership with the Store Manager and Director of Training and Development to foster team consistency and readiness
• Provide ongoing coaching, feedback, and performance support
• Help foster a positive, collaborative, and inclusive team environment
• Lead by example in upholding company values, policies, and expectations
• Step in as Manager on Duty (MOD) when Store Manager is not present

Operations & Inventory Management

• Assist in overseeing daily store operations, including opening and closing procedures, ensuring accuracy, consistency, and compliance across all operational standards
• Maintain operational excellence across POS transactions, cash handling, loss prevention, and adherence to company policies
• Support inventory management through accurate stock control, efficient stockroom organization, and coordination with Stock Associates to ensure timely processing of deliveries and seamless product flow
• Assist with scheduling, payroll tracking, and time-off coordination in line with business needs, ensuring optimal staffing and operational efficiency

Visual Merchandising & Brand Standards

• Partner with Store Manager and Visuals Lead to maintain store presentation and merchandising standards
• Support execution of floor sets, window displays, and seasonal updates
• Ensure the store environment reflects the Jenni Kayne brand at all times
• Assist with in-store events and visual execution to drive traffic and sales

Business & Communication

• Communicate daily business insights, sales performance, and team feedback to Store Manager
• Assist with implementing company initiatives and directives to drive results
• Support local community outreach and store events to build brand awareness
• Maintain clear, professional communication with cross-functional partners

Job Requirements

• 2+ years of retail experience, preferably in a leadership or key holder role
• Strong understanding of retail operations, sales, and customer experience
• Proven ability to coach and support team development
• Excellent communication and interpersonal skills
• Highly organized with strong attention to detail and a proactive mindset
• Ability to work a flexible schedule including weekends, holidays, and peak periods
• Experience with POS and inventory management systems; Microsoft Word and Excel preferred
• Ability to lift and move objects (20+ pounds) and perform physical retail tasks as needed

Additional Notes

This job description is not all inclusive. In addition, Kayne LLC dba Jenni Kayne reserves the right to amend this job description at any time. Kayne LLC is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

The annual base salary range for this position is $58,240 - $62,400. The base salary is determined by experience, education, skills, and location.