Assistant Store Manager (Full-time) - Lima, OH

Hibbett; Kentucky; On-site; USD 16,820 - 23,956; Full time

Job summary

Hibbett is looking for an Assistant Manager to support store operations in Lima, Ohio. This role involves assisting the Store Manager with administrative duties, overseeing personnel, and ensuring outstanding customer service.

The ideal candidate will have retail experience, particularly in footwear and athletic apparel, and possess strong communication skills. You will directly impact the profitability of the store while fostering a positive work environment.

Qualifications

• Experience in a retail environment, preferably in footwear and athletic apparel.
• 1-3 years of customer service experience required.
• Excellent interpersonal and communication skills necessary.
• Ability to work in a fast-paced environment.
• Self-starter with initiative, strong attention to detail.

Responsibilities

• Assist the Store Manager in controlling the store's assets.
• Establish action plans with Store Manager for departmental responsibilities.
• Supervise the store in the absence of the Store Manager.
• Provide guidance to employees and customers in all departments.
• Ensure quality customer service is maintained.

Skills

Customer service

Team management

Interpersonal skills

Attention to detail

Job description

Summary

The Assistant Manager is responsible for assisting and consulting the Store Manager and regarding overall operations and administrative duties, including determining the methods and approaches necessary to accomplish the store’s goals. The Assistant Manager is knowledgeable in each product area or department in our store. Upholds policies, procedures and standards listed in the visual manual. The Assistant Manager is passionate about giving outstanding customer service and promoting the merchandise in stores. The Assistant Manager assumes supervisory control in the Store Manager’s absence and is trained in Store Manager Responsibilities.

Details

• Location: Lima, Ohio (Lima Mall)
• Hourly: $14.80 - $14.80
• Department: Operations
• FLSA Status: Non-Exempt
• Reports To: Store Manager

Essential Duties and Responsibilities

• Assist the Store Manager in controlling the assets of Hibbett I City Gear
• Consult with the Store Manager in establishing action plans to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling
• Assume responsibility of the entire store in the absence of the Store Manager
• Assist the Store Manager with overall personnel recruiting, training, and evaluation
• Provide knowledge and guidance to employees and customers in all departments when necessary
• Be aware of inventory, sales statistics, and expenses to ensure profitability in all departments
• Direct staff to ensure each department’s responsibilities and standards are completed
• Keep the Store Manager informed about inventory movement and customer trends
• Assure quality customer service is maintained
• Perform general administrative duties as needed and be trained in the Store Manager’s responsibilities
• Produce and provide extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store and helping multiple customers during peak periods
• Promote and sell services and merchandise provided by Hibbett I City Gear
• Practice and uphold all Hibbett I City Gear policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos with the company’s direction
• Protect the company’s assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk

Supervisory Responsibilities

Supervises employees in the absence of the Store Manager. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, training employees, planning, assigning, and directing work, and resolving problems.

Qualifications

• Experience working in a retail environment, preferably in footwear and athletic apparel
• 1-3 years of customer service experience
• Excellent interpersonal and communication skills
• Ability to work in a fast‑paced environment
• Ability to assist in managing a team and keep up with overall goals and profits
• Is a self‑starter, has initiative to take on important tasks without being asked
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision
• Is a team‑player, passionate about outstanding customer service and selling merchandise