Assistant Store Manager (Full-time) - Cleveland, OH

Hibbett; Cleveland (OH); On-site; USD 16,820 - 23,956; Full time

Job summary

Hibbett in Cleveland, Ohio is looking for an Assistant Manager to support the Store Manager in daily operations and administrative functions. This role involves supervising staff, ensuring customer satisfaction, and maintaining store standards. Ideal candidates will have retail experience, strong communication skills, and a passion for excellent customer service.

Salary is set at $14.80 per hour. The Assistant Manager will work in a dynamic environment, oversee inventory management, and contribute to achieving store goals.

Qualifications

• 1-3 years of customer service experience in retail.
• Experience in footwear and athletic apparel preferred.
• Excellent communication and interpersonal skills.

Responsibilities

• Assist Store Manager with operational and administrative duties.
• Supervise employees in Store Manager's absence.
• Ensure overall customer service excellence.

Skills

Customer service

Interpersonal skills

Team leadership

Attention to detail

Adaptability in fast-paced environments

Job description

HB: 01563 Cleveland, Ohio (Steelyard Commons)

Hourly

$14.80 - $14.80

Job Title: Assistant Manager

Department: Operations

FLSA Status: Non-Exempt

Reports To: Store Manager

Summary

The Assistant Manager is responsible for assisting and consulting the Store Manager regarding overall operations and administrative duties, including determining the methods and approaches necessary to accomplish the store’s goals. The Assistant Manager is knowledgeable in each product area in our store, upholds policies, procedures and standards, provides outstanding customer service, and promotes merchandise. The Assistant Manager assumes supervisory control in the Store Manager’s absence and is trained in Store Manager Responsibilities.

Essential Duties And Responsibilities

• Assist the Store Manager in controlling the assets of Hibbett I City Gear.
• Consult with the Store Manager to establish action plans for selling, restocking, merchandising, ordering, and scheduling.
• Assume responsibility of the entire store in the absence of the Store Manager.
• Assist the Store Manager with overall personnel recruiting, training, and evaluation.
• Provide knowledge and guidance to employees and customers in all departments when necessary.
• Be aware of inventory, sales statistics, and expenses to ensure profitability in all departments.
• Direct staff to ensure each department’s responsibilities and standards are completed.
• Keep the Store Manager informed about inventory movement and customer trends.
• Ensure quality customer service is maintained.
• Perform general administrative duties and be trained in the Store Manager’s responsibilities.
• Produce and give extraordinary customer service as highlighted in the customer service manual, including helping customers at store entry and during peak periods.
• Promote and sell services and merchandise of Hibbett I City Gear.
• Uphold all Hibbett I City Gear policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos with company direction.
• Protect the company’s assets and financial information by ensuring accuracy and effectiveness of internal control procedures and reporting potential fraud risk to management.

Supervisory Responsibilities

Supervise employees in the absence of the Store Manager. Carry out supervisory responsibilities in accordance with policies and applicable laws, including interviewing, training, planning, assigning, directing work, and resolving problems.

Qualifications

• Experience working in a retail environment, preferably in footwear and athletic apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast‑paced environment.
• Ability to assist in managing a team and keep up with overall goals and profits.
• Self‑starter with initiative to take on important tasks without being asked.
• Strong attention to detail with ability to handle multiple tasks simultaneously and with precision.
• Team‑player, passionate about outstanding customer service and selling merchandise.