Assistant Store Manager - Full-time

Shoe Carnival; Charlotte (NC); On-site; USD 40,000 - 60,000; Full time

Job summary

Join a leading retailer as an Assistant Store Manager to oversee daily operations, ensuring exceptional customer service and effective staff management. This role offers opportunities for leadership and development within a team-oriented environment where your skills in sales and customer service will shine. Enjoy competitive benefits including paid time off and discounts.

Benefits

Competitive Pay

Paid Time Off (Vacation & Sick Time)

Flexible Spending Accounts

Life, Disability, and Voluntary Benefits

Employee Assistance Program

401(k) Retirement Plan

Employee Stock Purchase Plan

Employee & Family Discounts

Qualifications

• 3-5 years of retail sales or customer service experience.
• Previous supervisory experience in retail environment preferred.
• Ability to work flexible schedules, including nights and weekends.

Responsibilities

• Assists with daily operations and carries store keys.
• Supervises associates and delegates tasks for productivity.
• Processes weekly truck shipments and manages store merchandising.

Skills

Customer Service

Sales

Leadership

Conflict Resolution

Job description

The Assistant Store Manager assists with the daily operations of the store and carries store keys to perform opening and closing responsibilities.

• Demonstrates Total Customer Service Standards and leads by example.
• Follows Loss Prevention guidelines to deter theft and manage mismates.
• Manages daily responsibilities including sales and operational plans, store and department standards, and safety and loss prevention guidelines.
• Supervises associates and delegates tasks to ensure productivity, assists in conflict resolution, coordinates meals/breaks, and shares department successes and opportunities.
• Assists with timely administration of progressive discipline, interviews, timecard punch edits, report review, and communication.
• Ensures all claims of harassment and discrimination are immediately reported.
• Processes weekly truck shipments by unloading, scanning, detailing case contents, and supervising product placement.
• Assists in floor moves, merchandising, pricing, promotional displays and store housekeeping to ensure execution of company direction.
• Trains associates to ensure consistent application of standards, product placement and/or cash handling to include collecting payments, and processing returns and exchanges.
• Provides overrides, performs safe and till counts, and reconciles cash settlements.

Requirements:

• 3-5 years of retail sales or customer service experience.
• Previous supervisory experience required; preferably in retail environment.
• Excellent sales and customer service skills.
• Ability to execute the concept by understanding and applying report(s) information.
• Ability to successfully complete Key Carrier Certification exam within 60 days of hire or prior to promotion.
• Ability to manage, train, and mentor associates to assure company standards and processes are understood.
• Ability to work flexible schedules including nights, weekends and holidays.

Total Rewards:

The Shoe Carnival, Inc. Total Rewards program offers eligible associates highly competitive benefits, including the following:

• Competitive Pay
• Paid Time Off (Vacation & Sick Time)
• Flexible Spending Accounts
• Life, Disability, and Voluntary Benefits
• Employee Assistance Program
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Employee & Family Discounts

Location(s)

8150 Ikea Blvd. Ste. 10, Charlotte, North Carolina 28262

Requirements

Requirements:

Ability to believe in our customer centered culture to deliver a superior customer service experience.

About the company

Shoe Carnival Inc. is an American retailer of family footwear.

Notice

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