Assistant Store Manager, FT (Founders Square)

Sunshine Ace Hardware; Orlando (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking an Assistant Store Manager to lead a dynamic team in delivering exceptional customer service. This full-time role involves supervising store associates, managing inventory, and ensuring a positive shopping experience. The ideal candidate will possess strong organizational skills and a passion for retail, contributing to a supportive workplace culture. With a focus on community engagement and employee well-being, this position offers a unique opportunity to grow within a family-owned business that values its employees and customers alike.

Benefits

Paid Time Off

Health Insurance

401k with Matching Contributions

Employee Assistance Program

Life Insurance

Holiday Pay

Qualifications

• Minimum 2 years of supervisory experience in retail.
• Strong customer service and interpersonal skills required.

Responsibilities

• Supervise store associates and maintain productivity.
• Conduct monthly store meetings and enforce safety policies.

Skills

Customer Service

Supervisory Skills

Organizational Skills

Time Management

Basic Computer Skills

Education

Associate Degree in Business Management

High School Diploma or GED

Tools

Google Suite

Job description

Click here to see all open positions for a career with Sunshine and Crowder Bros.

Core Values

Our family-owned business has been providing career opportunities and adding economic value to our local economy since 1958. This stability and long-term sustained growth, has been due in large part to the outstanding team we have maintained and the core values to which we hold each other accountable. These values serve as our guiding principles for how we treat our customers, interact with one another, and conduct ourselves at work. These Core Values were inspired by our company’s founders, Don Q and Anne Wynn, and we continue to live and work by them daily. They are as follows:

Position:Assistant Store Manager, FT (Founders Square)

Location: Founders Square, FL

Job Id:18705-FS

# of Openings:1

Assistant Store Manager

Full Time

Naples, FL (Founders Square)

Apply today at: http://www.sunshineace.com/careers

In addition to Competitive Pay, Annual and Quarterly Bonuses the Assistant Manager position is eligible for a variety of benefits including:

WORK LIFE BALANCE: Paid Time Off & Holiday pay

HEALTH & WELLNESS: Medical, Dental, Vision and other short and long term disability programs, Emergency health and wellness programs such as Accident Protection Plans, Critical Illness Plans and more

SAVINGS & RETIREMENT BENEFITS: 401k, with matching contributions and associate store discount program

INSURANCE PROGRAMS: Life Insurance for you, your family or your pet, as well as other protection programs

LIFE EVENTS: Employee Assistance Program (EAP), Legal and financial assistance benefits

Your Role

• Be a role model of providing legendary customer service by exemplifying the Every Customer, Every Time concept
• Supervise associates to maintain high levels of productivity and morale
• Assess store associates and identify training needs and oversee all training requirements for all associates
• Oversee and modify work schedules including developing, managing changes, approving PTO requests and absences, approving time exceptions, and coordinating with HR in a timely manner
• Assist with recruitment and hiring activities as well as associate training and development tasks
• Direct the shipping, receiving and inventory flow for the store
• Continually keep store staff sufficiently informed about sales promotions, projects, schedule changes, policies and procedures, etc so that all associates have the appropriate level of communication
• Conduct monthly store meetings to communicate store/company goals, and provide appropriate training to the staff.
• Enforce safety policies and procedures on a daily basis; serve as a safety role model and may conduct safety training including quarterly storewide safety meetings

About You

REQUIRED

• Associate degree in business, business management or retail management or a closely related field and a minimum of 2 years of progressively responsible and related supervisory experience; OR, high school diploma or General Education Degree (GED) or equivalent combination of education and experience
• Previous supervisory or management experience and retail knowledge strongly preferred
• Ability to prioritize work and excellent organizational, time management and project skills
• Excellent customer service and interpersonal skills with the ability to be an exceptional role model
• Technically skilled in basic computer knowledge and software (e.g., Google Suite of products, Email, web based/internet search engines, Google Docs, and ACE proprietary web based products)
• Ability to operate a motor vehicle and cargo van required; forklift and box van operational skills preferred
• Tasks involve the ability to exert moderate, though not constant physical effort, typically involving some combination of climbing and balancing, stooping, kneeling, crouching and crawling
• Must be able to stand and walk for extended periods of time
• Requires the ability to reach, bend, balance, lift and transport various objects weighing up to 30 lbs repeatedly throughout the shift; at times, product weight may reach 50 lbs. Requires the ability to move heavy product with assistance
• Possession of a valid State of Florida Driver License with a clean driving record in accordance with the company’s insurance carrier’s standards

SPECIAL REQUIREMENTS

• Forklift Operator’s certification or the ability to attain strongly desired
• Tasks involve the ability to exert moderate, though not constant physical effort, typically involving some combination of climbing and balancing, stooping, kneeling, crouching and crawling
• Must be able to stand and walk for extended periods of time
• Requires the ability to reach, bend, balance, lift and transport various objects weighing up to 30 lbs repeatedly throughout the shift; at times, product weight may reach 50 lbs - r equires the ability to move heavy product with assistance

Sunshine Ace Hardware is an alcohol and drug free workplace.

Sunshine Ace Hardware provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Sunshine Ace Hardware participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Have Fun. Remember that the world has bigger problems than the daily challenges that make up our work. Stuff happens. Keep your perspective. Don’t take things personally or take yourself too seriously. Laugh every day and enjoy the journey we’re on together.

Work Hard, But Remember That There’s More to Life. Stay happier, healthier, and more productive by balancing your time between work, community activities, family life, emotional/spiritual development, and physical fitness.

Be Positive. You have the power to choose your attitude. Choose to be joyful, optimistic, and enthusiastic. Remember that your attitude is contagious. Spread optimism and positive energy.

Drive Results

Be Relentless About Continuous Improvement. Regularly reevaluate every aspect of your job to find ways to improve. Guard against complacency and don’t ever be satisfied with the status quo. “Because we’ve always done it that way” is not a reason. Demonstrate a hunger for knowledge and take responsibility for your career by being a lifelong learner.

Go The Extra Mile. Be willing to do whatever it takes to accomplish the job…plus a little bit more. Take the next step to solve the problem. Even if it takes doing something that’s not in your job description, it’s the extra mile that separates the average person from the superstar. Be a superstar.

Deliver Results. While effort is appreciated, we reward and celebrate results. Set high goals, use measurements to track your progress, and hold yourself accountable for achieving those goals.

Support Each Other

Assume Positive Intent. Get the facts before jumping to conclusions. Work from the assumption that people are good, and that the intent behind their actions is positive. Set aside your own judgments and preconceived notions. Give people the benefit of the doubt.

Be A Great Team Member. Huddle Up – Together we are better. Consider how your actions impact other team members. Be willing to step into another role or help a co-worker when that’s what’s required for success. Work together and collaborate. We’re all responsible for the quality and for customer service.

Listen Generously. Listening is more than simply “not speaking.” Give others your undivided attention. Be present and engaged. Quiet the noise in your head and let go of the need to agree or disagree. Listen with care and with empathy. Above all, listen to understand.

Create Solutions Through Imagination

Find A Way. Take personal responsibility for making things happen – somehow, someway. Respond to every situation by looking for how we can do it, rather than explaining why it can’t be done. Be resourceful and follow up everything to see that it gets completed. Make stuff happen.

Embrace Change And Growth. What got us here is not the same as what will get us to the next level. Get outside your comfort zone, rather than stubbornly hanging onto old ways of doing things. Change and growth provide us with unique opportunities for competitive advantage and push us to grow. Be excited by the possibilities that change and growth bring.

Find a way to say “Yes.” Whether it’s suggesting alternate products for a customer, finding another expert, special ordering the item the customer needs, or as a last resort suggesting an alternate source – always provide a solution!

Deliver Sunshine

Create A Great First Impression. Make every interaction be friendly, warm, and helpful. Always identify yourself, use people’s names, and smile. Be personally engaged, for people don’t care how much you know until they know how much you care. Genuine compassion can’t be faked.

Do What’s Best For The Customer. In all situations, do what’s best for the customer, even if it’s to our own detriment. There’s no greater way to build a reputation than to steadfastly do what’s right for others. Everyday.

Deliver Legendary Customer Service. Do the little things, as well as the big things, that blow people away. Create extraordinary experiences they’ll tell others about. Mere customer satisfaction is for lesser companies. Create customer loyalty by doing the unexpected.

Care For Your Neighbor

Build A Better Life For Someone Today. Regularly seek out opportunities to assist those in need, both individually and through coordinated team activities. Express gratitude for the help you’ve been given by paying it forward and helping others.

Make A Difference. Be an active part of your community by getting involved and participating in community organizations and events. You make a difference by committing your time, talent, and resources.

Build Honest Relationships

Speak Straight. Speak honestly in a way that moves the action forward. Make clear and direct requests. Say what you mean, and be willing to share ideas or raise issues that may cause conflict when it’s necessary for team success. Address issues directly with those who are involved or affected.

Do The Right Thing, Always. Demonstrate an unwavering commitment to doing the right thing in every action you take and in every decision you make, especially when no one’s looking. Always tell the truth. If you make a mistake, own up to it, apologize, and make it right. Be impeccable with your word.

Honor Commitments. There’s no better way to earn people’s trust than to be true to your word. Do what you say you’re going to do when you say you’re going to do it. This includes being on time for all phone calls, appointments, meetings, and promises. If a commitment can’t be fulfilled, notify others early, and agree on a new timeframe to be honored.

Be Humble

Practice Blameless Problem Solving. Blame has no place in a high-performance organization. Fix mistakes by focusing on solutions, not on whose fault it was. Processes fail, not people. Learn to ask questions than begin with “What can I do to fix this problem?” Use these situations to learn, and then apply that learning by improving our processes to reduce the likelihood of repeating the same mistake. Get smarter with every mistake.

Check Your Ego At The Door. It’s not about you. Don’t let your own ego or personal agenda get in the way of doing what’s best for the team. Worrying about who gets credit or taking things personally is counterproductive. Make sure every decision is based solely on advancing team goals.

Be Coachable. Take responsibility, both formally and informally, to coach, guide, teach, and mentor others. At the same time, be eager for feedback and be willing to be coached.

Be Willing To Sweep The Floors. The road to success isn’t always fun and isn’t always easy. Be willing to do the mundane and ordinary things necessary to help the team and to achieve the result. Success comes mostly from doing ordinary things with extraordinary consistency.

Work On Yourself. Be a lifetime learner. Seek out and take advantage of every opportunity to gain more knowledge, to increase your skills, and to become a greater expert. Be resourceful about learning and sharing best practices.

Share Information. With appropriate respect for confidentiality, share information freely. Learn to ask yourself, “Who else needs to know this?” Information is one of our greatest assets. Find it, share it, use it.

Celebrate Success. Catching people doing things right is more effective than catching them doing things wrong. Regularly extend meaningful acknowledgment and appreciation in all directions throughout our company.

Take an active interest in your customer’s repair or project. Share knowledge in a detailed, positive way so that they are inspired and confident in their own ability to fix the problem.

Own It!

Make Quality Personal. Take pride in the quality of everything you touch and everything you do. Always ask yourself, “Is this my best work?” Everything you touch has your signature. Sign in bold ink.

Take Ownership. Take personal responsibility for making things happen. Respond to every situation by looking for how we can do it, rather than explaining why it can’t be done. Don’t make excuses or wait for others to solve the problem. Be creative and resourceful. Find a way to get it done.

Lead By Example. The best way to influence others is through your own example. Don’t wait for others to change. Be the change you want to see.

Awards/Recognition

Voted Best Places to Work by Gulfshore Business