Assistant Store Manager FT

Lids Inc; Whitehall (Lehigh County); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a dynamic retail environment where you can showcase your customer service skills and drive sales growth! This role involves engaging with customers, managing store operations, and leading a team of associates to achieve sales objectives. You'll play a crucial part in maintaining store standards and ensuring a positive shopping experience. If you're passionate about retail and have a knack for motivating others, this is your chance to thrive in a supportive and energetic atmosphere. Embrace the opportunity to grow your career in a fast-paced setting while making a significant impact on the team's success.

Qualifications

• High school diploma or equivalent plus one year of relevant experience required.
• Strong interpersonal skills and ability to communicate clearly.

Responsibilities

• Produce sales gains by providing exceptional customer service.
• Manage store associates and conduct regular follow-ups on performance.

Skills

Customer Service

Sales Performance Management

Interpersonal Skills

Inventory Management

Communication Skills

Physical Stamina

Education

High School Diploma or Equivalent

Tools

Computer Software

Job description

Store # - Mall Name: 8184 - Lehigh Valley Mall

Responsibilities

• Produce sales gains by providing customer service.
• Meet or exceed Company Objectives in all individual statistics.
• Provide consistent, documented appraisal of an associate’s sales performance and support by giving feedback on areas of strength and opportunity while aligning with Company Objectives.
• Adhere to current visual guidelines, including proper merchandising, signage, and store cleanliness.
• Maintain a professional appearance consistent with Company Dress Code Policy.

Principle Duties and Responsibilities

Control Expenses

• Protect Company assets within guidelines of LIDS Retail policies.
• Assist in preparation of store work schedules that provide proper store coverage and are within the Company guidelines for wage control.
• Follow all policies to accurately manage store inventory, including receiving, transferring, completing price changes, and conducting product counts.
• Complete accurate product counts in a consistent and timely manner.
• Perform proper documentation and record keeping per LIDS Retail policies as well as state and federal laws.
• Open and close the store as required, following the procedures per the Operations P&P Manual.

Additional Principle Duties and Responsibilities

• Manage store associates through thorough use of LIDS Training Programs, goal setting (for sales and tasks), and regular follow-up when Store Manager is not present.
• Administer the progressive steps of discipline to include verbal and written warnings in the absence of the Store Manager.
• Responsible for scheduling and staffing the store, including calling in associates to work during unexpected peaks when the Store Manager is not present.
• Participate in LIDS Training Programs, adhere to set goals (for sales and tasks), and conduct regular follow-ups.
• Assist in recruiting and training store personnel on proper store operations and procedures.
• Encourage store associates’ compliance with established company policies, procedures, and guidelines, including safekeeping of company inventory, funds, and property.
• Perform work of subordinates as needed.
• Communicate with employees at all levels of the company.
• Other duties as assigned.

Job Required Knowledge & Skills

• High school diploma or equivalent plus one year of relevant experience.
• Established ability to produce sales results while minimizing loss.
• Strong interpersonal skills and the ability to communicate verbally in a clear, professional manner.
• Ability to operate a computer and maneuver relative software programs.
• Ability to lift up to 50 pounds.
• Ability to climb a ladder and work with hands overhead.
• Standing required for up to 100% of the work time.