Assistant Store Manager FT

Lids; Monroeville (Allegheny County); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated Sales Associate to join their team in a vibrant retail environment. This role involves generating sales through exceptional customer service, supervising associates, and ensuring the store operates smoothly. You will be responsible for maintaining store standards, managing inventory, and providing feedback to team members. With a focus on achieving company objectives, you'll play a crucial role in creating a positive shopping experience for customers. If you're passionate about retail and enjoy working in a dynamic team, this opportunity is perfect for you.

Qualifications

• High school diploma or equivalent plus one year of relevant experience.
• Ability to produce sales results while minimizing loss.

Responsibilities

• Produce sales gains by providing excellent customer service.
• Supervise associates and manage store operations in the absence of the Store Manager.
• Control expenses and manage store inventory accurately.

Skills

Sales Results Production

Interpersonal Skills

Communication Skills

Computer Operation

Physical Lifting (up to 50 lbs)

Ability to Work Unsupervised

Education

High School Diploma or Equivalent

Job description

General Description

Generate Sales

• Produce sales gains by providing customer service.
• Meet or exceed Company Objectives in all individual statistics.
• Learn to provide consistent, documented appraisal of an associate’s sales performance. Provide support by giving feedback on areas of strength and opportunity while keeping in line with Company Objectives.
• Adhere to current visual guidelines including proper merchandising, signage, and store cleanliness.
• Maintain a professional appearance consistent with Company Dress Code Policy.

Control Expenses

• Protect Company assets within guidelines of LIDS Retail policies.
• Assist in preparation of store work schedules that provide proper store coverage and are within the Company guidelines for wage control.
• Follow all policies to accurately manage store inventory including receiving, transferring, completing price changes, and conducting product counts.
• Complete accurate product counts in a consistent and timely manner.
• Perform proper documentation and record keeping per LIDS Retail policies as well as state and federal laws.
• Open and close the store as required following the procedures per the Operations P&P Manual.

Supervise Associates

• Act as Store Manager on duty for any employee scheduling issues, customer complaints, etc. when Store Manager is not present.
• Manage store associates through thorough use of LIDS Training Programs, goal setting (for sales and tasks), and regular follow-up when Store Manager is not present.
• Administer the progressive steps of discipline to include verbal and written warnings in the absence of the Store Manager.
• Responsible for scheduling and staffing the store including calling in associates to work in unexpected peaks when the Store Manager is not present.
• Participate in LIDS Training Programs, adhere to set goals (for sales and tasks), and regular follow-up.
• Assist in recruiting and training store personnel on proper store operations and procedures.
• Encourage store associates’ compliance with established company policies, procedures, and guidelines including (but not limited to) safekeeping of company inventory, funds, and property.
• Perform work of subordinates as needed.
• Communicate with employees at all levels of the company.
• Other duties as assigned.

Job Required Knowledge & Skills

• High school diploma or equivalent plus one year of relevant experience.
• Established ability to produce sales results while minimizing loss.
• Strong interpersonal skills and the ability to communicate verbally in a clear professional manner.
• Ability to operate a computer, as well as maneuver relative software programs.
• Ability to lift up to 50 pounds.
• Ability to climb a ladder and work with hands overhead.
• Standing required for up to 100% of the work time.
• Ability to work unsupervised.

Education: High School Graduate or Equivalent
Reports To: [Position Title]