Assistant Store Manager FT

Lids; Hyattsville (MD); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Sales Associate to enhance customer experience and drive sales. In this dynamic role, you'll engage with customers, manage inventory, and ensure that store operations run smoothly. Your strong interpersonal skills will be key in delivering exceptional service while adhering to company policies. This position offers a chance to grow within a supportive environment, where your contributions directly impact the store's success. If you're passionate about retail and eager to make a difference, this opportunity is perfect for you!

Qualifications

• High school diploma or equivalent plus one year of relevant experience.
• Strong interpersonal and communication skills required.

Responsibilities

• Generate sales by providing excellent customer service and meeting company objectives.
• Supervise associates and manage store operations in the absence of the Store Manager.

Skills

Sales Skills

Interpersonal Skills

Communication Skills

Inventory Management

Computer Skills

Education

High School Diploma

Tools

Point of Sale System

Job description

General Description

Generate Sales

• Produce sales gains by providing customer service.
• Meet or exceed Company Objectives in all individual statistics.
• Provide consistent, documented appraisal of an associate’s sales performance and give feedback on areas of strength and opportunity while keeping in line with Company Objectives.
• Adhere to current visual guidelines, including proper merchandising, signage, and store cleanliness.
• Maintain a professional appearance consistent with Company Dress Code Policy.

Principle Duties and Responsibilities

Control Expenses

• Protect Company assets within guidelines of LIDS Retail policies.
• Assist in preparation of store work schedules that provide proper store coverage and are within the Company guidelines for wage control.
• Follow all policies to accurately manage store inventory, including receiving, transferring, completing price changes, and conducting product counts.
• Complete accurate product counts in a consistent and timely manner.
• Perform proper documentation and record keeping per LIDS Retail policies as well as state and federal laws.
• Open and close the store as required following the procedures per the Operations P&P Manual.

Additional Principle Duties and Responsibilities

Supervise Associates

• Act as Store Manager on duty for any employee scheduling issues, customer complaints, etc., when Store Manager is not present.
• Manage store associates through thorough use of LIDS Training Programs, goal setting (for sales and tasks), and regular follow-up when Store Manager is not present.
• Administer the progressive steps of discipline to include verbal and written warnings in the absence of the Store Manager.
• Responsible for scheduling and staffing the store, including calling in associates to work in unexpected peaks when the Store Manager is not present.
• Participate in LIDS Training Programs, adhere to set goals (for sales and tasks), and regular follow-up.
• Assist in recruiting and training store personnel on proper store operations and procedures.
• Encourage store associates’ compliance with established company policies, procedures, and guidelines, including (but not limited to) safekeeping of company inventory, funds, and property.
• Perform work of subordinates as needed.
• Communicate with employees at all levels of the company.
• Other duties as assigned.

Job Required Knowledge & Skills

• High school diploma or equivalent plus one year of relevant experience.
• Established ability to produce sales results while minimizing loss.
• Strong interpersonal skills and the ability to communicate verbally in a clear, professional manner.
• Ability to operate a computer, as well as maneuver relative software programs.
• Ability to lift up to 50 pounds.
• Ability to climb a ladder and work with hands overhead.
• Standing required for up to 100% of the work time.
• Ability to work unsupervised.

Education: High School Graduate or Equivalent

Reports To: [Position Title]