Assistant Store Manager — Flexible Hours, Growth & Impact

Scooter's Coffee, LLC; Ottumwa (IA); Presencial; USD 42 000 - 54 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Free drink per shift

Free Scooters Coffee t-shirt

Discounts off-duty

Cash tips

Upward mobility

Flexible scheduling

No late nights

Resumo da oferta

Scooter's Coffee, LLC is seeking an Assistant Store Manager in Ottumwa, IA to assist the General Manager with staffing, sales, and store operations. You will lead a service-minded barista team, uphold brand standards, and drive profitable results while living Scooter’s core values.

The role emphasizes dynamic leadership, customer-focused operations, and collaboration across the team in a fast-paced environment with a focus on growth and upward mobility.

Qualificações

• 2+ years of supervisory experience in a restaurant or retail environment.
• Ability to effectively teach and lead others.
• Excellent communication and interpersonal skills.
• Energetic, fast-paced, flexible work style.
• Ability to work cooperatively in a team environment.
• Strong problem-solving, multi-tasking, and administrative abilities.
• Ability to anticipate and respond to customer needs.

Responsabilidades

• Ensure consistent and quality customer experience through proper staffing, execution of brand beverage recipes and techniques, and fostering the Scooter’s “Amazing” customer service experience.
• Maintain store appearance, cleanliness, visual merchandising standards, food safety standards, and equipment.
• Interview, hire, train, and develop staff to demonstrate all company standards in customer experience and operations.
• Provide ongoing performance feedback and development for staff members, identifying individual motivation factors and providing clear, constructive feedback to reinforce/improve performance.
• Maintain accountability in employees using progressive discipline process; partner with Field Brand Consultant and, when necessary, Human Resources to make termination decisions.
• Determine daily and weekly staffing requirements based on business need and create work schedules accordingly.
• Implement a varied schedule to develop employees, meet business needs, and maximize sales potential across all hours of operation.
• Contribute to store profitability by seeking opportunities to increase sales and by managing expenses.
• Maintain company standards in personal and store sales/performance metrics.
• Encourage and ensure full team participation in both setting store goals and developing action plans to accomplish goals.
• Ensure all cash handling, point of sale system, safety, and operational procedures are performed in an accurate, consistent manner.
• Maintain daily, weekly, and quarterly financial reports.
• Maintain final accountability for store operations.

Conhecimentos

Leadership

Communication

People skills

Fast-paced

Teamwork

Problem-solving

Supervisory exp

Customer service

Descrição da oferta de emprego

Scooter's Coffee, LLC is seeking an Assistant Store Manager in Ottumwa, IA to assist the General Manager with staffing, sales, and store operations. You will lead a service-minded barista team, uphold brand standards, and drive profitable results while living Scooter’s core values.

The role emphasizes dynamic leadership, customer-focused operations, and collaboration across the team in a fast-paced environment with a focus on growth and upward mobility.