Assistant Store Manager - Falls Church

TESO LIFE; Falls Church (VA); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Paid Time Off

Job summary

TESO LIFE in Falls Church, VA is seeking an Assistant Store Manager to support in-store execution, shift leadership, and merchandising. This role involves daily store tasks, customer service, and coaching of staff to maintain floor order and ensure safe store closing.

Compensation includes $25 per hour plus a quarterly performance bonus, with benefits such as 401(k), 401(k) matching, health insurance, and paid time off.

Qualifications

• Associate degree or higher in retail management, marketing, or business (preferred).
• 3+ years of store management experience in retail or related service industries.
• Strong floor-management, execution, and coaching skills; customer service oriented.

Responsibilities

• Lead on-site operations and shift leadership, ensuring floor order and merchandising.
• Assist with staff scheduling, training, and performance coaching.
• Oversee cashier procedures, refunds, and closing safety.
• Support product replenishment, pricing labels, and promotional displays.
• Address customer complaints and ensure high service standards.

Skills

Store management

Customer service

Merchandising

Replenishment

Cashier procedures

Data analysis

Education

Associate degree

Job description

About TESO Group Founded in 2017 in New York, TESO Group is an Asian-inspired lifestyle retail company bringing premium Asian products and culture to the U.S. market. With brands including TESO LIFE, TESO X, and TESO Mini, we offer a curated mix of beauty, snacks, home goods, and trendy collectibles—delivering quality, value, and a unique shopping experience.

Position Overview

The Assistant Store Manager supports the management of in-store execution, shift leadership, merchandise management, and employee coaching.

Under the direction of the Store Manager, the Assistant Store Manager is primarily responsible for carrying out daily store tasks, maintaining floor order, merchandising and replenishment, product expiration management, customer service, employee coaching, safe store closing, and follow-up on store inspection corrective actions.

Job Responsibilities

• Store Manager Task Execution & Shift Leadership
• Carry out the Store Manager's daily priority tasks and coordinate staffing assignments, replenishment, merchandising, customer complaints, exception reporting, and closing inspections.
• Lead on-site operations when the Store Manager is absent and maintain normal store operations.
• Check task completion across all areas to ensure issues have clear follow-up and results are reported.
• Support product merchandising, replenishment, shelf organization, front-facing, FIFO rotation, price labels, POP materials, and promotional display maintenance.
• Promptly arrange correction of out-of-stocks, misplaced products, incorrect price labels, expired promotional labels, and similar issues.
• Assist category Team Leads with receiving and shelving merchandise, replenishment, stockroom organization, and product put-away.
• Assist with expiration-date checks, near-expiration records, expiration-risk reviews, damage records, shrink reporting, and exception reporting.
• Ensure no expired products are offered for sale and process/report exception products according to procedure.
• Assist with management of testers, samples, supplies, display props, and promotional gifts.
• Lead by example in proactive customer greetings, professional recommendations, service language, and customer farewells.
• Assist with customer complaints, returns/exchanges, and in-store service exceptions.
• Promptly elevate issues that cannot be resolved on site or may become more serious to the Store Manager or Area Manager.
• Employee Coaching & Execution Correction
• Assist the Store Manager with new-hire coaching, job training, product knowledge training, and work-process checks.
• Provide on-the-spot reminders and corrections for execution issues involving service, replenishment, merchandising, cashiering, cleanliness, and closing procedures.
• Promptly address and report employee discipline, attitude, or execution concerns to the Store Manager.
• Cashier, Cash & Closing Safety
• Assist in overseeing cashier procedures, refunds, transaction voids, cash records, safe controls, and deposits.
• Perform closing inspections, including refrigerator doors, air conditioning, power, computers, door locks, lighting, and equipment.
• Support corrective actions from store inspections and follow up on photos, records, or reinspection results.

Qualifications

• Education : Associate degree or above; majors in retail management, marketing, business administration, or related fields preferred.
• Professional Experience : 3+ years of store management experience in retail, supermarkets, beauty, lifestyle retail, or service industries.
• Knowledge & Skills : Familiar with store sales, merchandising and replenishment, inventory expiration management, shrink control, cashier procedures, customer service, scheduling, and basic data analysis.
• Core Competencies : Strong floor-management, execution, employee-coaching, and problem-solving capabilities, with a strong sense of responsibility and customer service.

Compensation

• $25 per hour + quarterly performance bonus
• 401(k)
• 401(k) matching
• Health insurance
• Paid Time Off

Job Type: Full-Time

Location: 6164 Arlington Blvd, Falls Church, VA 22044