Assistant Store Manager Customer Experience -Soma

Chico's; Vestavia Hills (AL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a passionate Assistant Store Manager to support store operations and enhance customer experiences. This role involves managing sales, motivating the team, and ensuring compliance with operational standards. The ideal candidate will have a strong background in retail management, excellent communication skills, and a commitment to fostering a high-performance culture. Join a dynamic team that values innovation and customer obsession, and be part of a workplace where you can grow and thrive!

Qualifications

• 2+ years of retail management experience preferred.
• Strong organizational and multi-tasking abilities.

Responsibilities

• Support the Store Manager in promoting a customer-focused sales culture.
• Manage payroll, inventory, and operational activities.

Skills

Retail Management

Customer Service

Sales Leadership

Communication Skills

Organizational Skills

Team Building

Education

High School Diploma or Equivalent

Job description

We are customer obsessed, innovative, and have the best culture in retail. Join our team today!

POSITION OBJECTIVE:

The Assistant Store Manager supports the Store Manager in promoting a customer and product-focused sales culture, aligning with our values and guiding principles in all store operations. Responsibilities include managing sales, asset protection, and human resources to ensure a great customer experience and maximum profitability. We love what we do and believe our teams make us the most amazing place to work, learn, and grow!

FUNCTIONAL RESPONSIBILITIES:

Performance Culture

• Analyze sales reports and KPIs to determine business needs; collaborate with Store Manager to execute sales strategies.
• Set and communicate clear expectations; hold team and self accountable for achieving standards.
• Manage payroll and supply budgets.
• Oversee operational activities like scheduling, inventory, opening/closing duties, and merchandise flow.
• Handle financial activities such as cash handling, pricing, and register transactions accurately.
• Ensure compliance with laws, loss prevention policies, and operating procedures; train associates on controls.
• Manage inventory receipt, dispatch, replenishment, and physical inventories.
• Maintain visual presentation, organization, and facility standards.
• Develop a high-performance culture, motivating the sales team to meet goals.
• Train and coach team members on product knowledge and sales techniques.

Building High Performing Teams

• Motivate and inspire the team, fostering a shared vision and core values.
• Promote inclusive, collaborative problem-solving.
• Communicate effectively with the team and Store Manager to lead positive change.
• Seek personal development and feedback to enhance leadership skills.

Customer Experience

• Model and promote excellent personal service, offering a cohesive omni-channel experience.
• Use sales techniques and product knowledge to assist customers; resolve concerns promptly.
• Ensure efficient register operations and adherence to payment, return, and security policies.
• Maintain ongoing customer communication through loyalty programs and customer sign-ups.

Talent

• Assist in recruiting, hiring, and developing a high-performing team.
• Implement and follow up on training programs.
• Assess and coach team performance.
• Collaborate with the Store Manager to resolve HR issues.
• Drive engagement through recognition and rewards.
• Ensure adherence to employment policies.
• Perform other duties as assigned.

This role may vary across brands.

QUALIFICATIONS:

• High School diploma or equivalent
• 2+ years retail management experience preferred
• Must be 18 or older
• Excellent communication skills
• Ability to learn company technology
• Proven customer service and sales leadership skills
• Strong organizational and multi-tasking abilities
• Leadership and team-building skills
• Knowledge of store operations
• Effective communication with customers and staff
• Regular attendance and flexible schedule, including nights, weekends, and holidays

PHYSICAL REQUIREMENTS:

• Constant walking/standing (67-100%)
• Occasional lifting up to 50 lbs. (1-33%)
• Frequent climbing (34-66%)

We welcome applications for growth and are committed to accommodations for applicants with disabilities. Contact your local Store Manager for assistance.

5219 The Summit Birmingham

Chico's FAS, Inc. is an equal opportunity employer. We do not discriminate based on race, color, religion, age, disability, gender, or other protected categories under law.