Support Associate - Soma

Chico's; Vestavia Hills (AL); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in retail is seeking a Support Associate to enhance customer experiences and support sales operations. This role involves processing merchandise, maintaining store organization, and promoting exceptional service principles. The ideal candidate will thrive in a fast-paced environment, showcasing strong communication and organizational skills. Join a vibrant team dedicated to personal growth and customer satisfaction, and be part of a culture that values inclusivity and collaboration. If you're ready to contribute to an amazing team, this opportunity is for you!

Qualifications

• Previous stock or cashier experience preferred.
• Ability to learn and adapt to company technology.

Responsibilities

• Support a customer-focused sales culture and perform various sales functions.
• Process merchandise and ensure proper organization and cleanliness.

Skills

Customer Service Skills

Organizational Skills

Communication Skills

Multitasking Ability

Education

High School Diploma or Equivalent

Job description

We are customer obsessed, innovative, and have the best culture in retail. Join our team today!

POSITION OBJECTIVE:

The Support Associate is responsible for supporting a customer and product-focused sales culture, where our core principles are at the forefront of all store operations. This includes performing various sales functions such as merchandise handling, stock processing, and stockroom organization. We love what we do and believe that with our teams, we are the most amazing place to work, learn, and grow!

FUNCTIONAL RESPONSIBILITIES:

Operational Excellence

• Process merchandise, ensuring items are properly stored, ticketed, and easily located for replenishment on the sales floor; reorganize merchandise as needed to maximize stock space.
• Ensure new products are properly merchandised and represented in a timely manner.
• Enter all receiving documents into the computer system accurately, reconcile merchandise invoices to items received, and complete store-to-store transfers and locate requests promptly.
• Process visual packet materials, props, signage, and store hardware efficiently.
• Participate in pricing changes and markdowns.
• Alert store management to cash supply needs.
• Assist with visual directives such as floorsets, window changes, signage placement, etc., as directed.
• Maintain boutique cleanliness and organization.

Customer Experience

• Model, support, and promote the Most Amazing Personal Service (MAPS) principles, offering a cohesive omni-channel experience.

Teamwork and Growth

• Promote an inclusive, collaborative approach to problem solving.
• Seek personal development opportunities and solicit feedback.
• Perform other duties as assigned, which may vary by brand.

QUALIFICATIONS:

• High school diploma or equivalent.
• Previous stock or cashier experience preferred.
• Must be 18 years or older.
• Excellent communication and customer service skills.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• Ability to learn and adapt to company technology.
• Ability to stand for most of the shift.
• Ability to work quickly within strict timelines and demonstrate teamwork.
• Exposure to visual merchandising techniques is a plus.
• Effective communication with customers, associates, and management; headset communication skills.
• Regular attendance and flexibility to work nights, weekends, and holidays are required.

PHYSICAL REQUIREMENTS:

• Constant walking/standing during 67-100% of an 8-hour shift.
• Occasional lifting up to 50 lbs. (1-33% of shift).
• Frequent climbing (34-66% of shift).

We are always accepting applications for top talent to join our store teams. Applications are reviewed to match qualifications with available positions. Accommodation is available for applicants with disabilities. To request assistance, contact your local Store Manager.

Location: 5219 The Summit Birmingham

Chico's FAS, Inc. is an equal opportunity employer and does not discriminate based on race, color, religion, marital status, age, national origin, disability, medical condition, pregnancy, gender, sexual orientation, gender identity, military service, veteran status, or any other protected category.