Assistant Store Manager - Customer Experience & Ops Leader

TMX Finance Family of Companies; Nashville (TN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Comprehensive training program

Learning management system access

Educational reimbursement program

401(k) and Roth 401(k) with company-m괆

Job summary

TitleMax® is seeking an Assistant Store Manager in Nashville to deliver a white-glove customer experience throughout the loan and pawn process. You will coach Customer Service Representatives, support store leadership, and help ensure compliance with company policies and applicable laws.

This role blends customer service, leadership, and risk mitigation in a fast-paced retail environment. The position requires a full-time schedule with 40 hours per week and occasional Saturday hours; training

Qualifications

• High School Diploma or equivalent required.
• At least 3 months of supervisory, key holder, or relevant leadership experience.
• Minimum one year experience in customer service, sales, or retail.

Responsibilities

• Provide an exceptional customer experience throughout the full cycle of the loan or pawn process by educating consumers and making recommendations based on their financial needs.
• Assist account management and recovery processes, including collection calls, while maintaining a focus on customer service to prevent account charge offs and loss.
• Work to meet Company-set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events.
• Develop customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition.
• Provide support, coaching, and development to Customer Service Representatives, when applicable, to ensure adherence to quality standards and safety procedures.
• Maintain customer information in the POS system with accuracy and integrity.
• Help ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault, cash drawer, and bank deposits.
• Monitor and maintain internal and external store appearance and cleanliness, addressing basic facility needs and scheduling maintenance services.
• Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
• Utilize strong interpersonal skills to communicate and interact with customers and Team Members at all levels.
• Ability to maintain a full-time work schedule with regular in-person attendance, including limited Saturday hours, is required for this position. A full-time work schedule for this position includes, at a minimum, 40-hours per week*.
• *Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand entity and at the sole discretion of the Company. Speak with your recruiter for the most up-to-date requirements.

Skills

Supervision

Customer service

Leadership

Communication

POS systems

Microsoft Office

Education

High School Diploma or equivalent

Tools

POS system

Microsoft Office

Job description

TitleMax® is seeking an Assistant Store Manager in Nashville to deliver a white-glove customer experience throughout the loan and pawn process. You will coach Customer Service Representatives, support store leadership, and help ensure compliance with company policies and applicable laws.

This role blends customer service, leadership, and risk mitigation in a fast-paced retail environment. The position requires a full-time schedule with 40 hours per week and occasional Saturday hours; training