Assistant Store Manager: Customer Experience & Leadership

Pacific Sunwear Stores LLC; West Alexander (PA); On-site; USD 40,000 - 56,000; Full time

Job summary

Pacific Sunwear Stores LLC is seeking an Assistant Store Manager to partner with the Store Manager in leading a customer-focused, sales-driven store. The role requires inspiring and motivating the team, enforcing policies, and driving KPIs while upholding PacSun standards.

The position emphasizes strong communication, coaching, and a passion for fashion and trends. It is a full-time role with responsibilities across daily operations, people development, and customer experience.

Qualifications

• Passion for product, brands, fashion and trends.
• High School Diploma or equivalent preferred.
• Effective written, verbal and presentation skills.
• Strong communications skills.
• Proficient in math and possesses strong computer skills.

Responsibilities

• Deliver an engaging, customer-focused experience and lead the store team to meet KPIs.
• Handle customer situations per policy and escalate when needed.
• Maintain a clean, safe, and organized store and stockroom.
• Coach Sales Associates and recognize outstanding performance.
• Provide direction to associates to ensure understanding of company standards.
• Drive efficient store processes and maintain visual standards.

Job description

Pacific Sunwear Stores LLC is seeking an Assistant Store Manager to partner with the Store Manager in leading a customer-focused, sales-driven store. The role requires inspiring and motivating the team, enforcing policies, and driving KPIs while upholding PacSun standards.

The position emphasizes strong communication, coaching, and a passion for fashion and trends. It is a full-time role with responsibilities across daily operations, people development, and customer experience.