Assistant Store Manager - Chico's

Chico's; Grandville (MI); On-site; USD 40,000 - 65,000; Full time

Job summary

An established industry player seeks a dynamic Assistant Store Manager to inspire and lead a team dedicated to providing exceptional customer experiences. This role involves managing sales, overseeing operations, and fostering a culture of excellence and accountability. Join a vibrant team that values individuality and growth, where your leadership will directly impact the success of the store and contribute to a rewarding shopping experience for customers. If you have a passion for retail and a knack for motivating others, this opportunity is perfect for you.

Qualifications

• 2+ years of retail management experience preferred.
• Strong leadership and team-building skills are essential.

Responsibilities

• Support the Store Manager in driving sales and managing operations.
• Train and develop a high-performance sales team.

Skills

Retail Management

Customer Service

Sales Leadership

Communication Skills

Organizational Skills

Team Building

Adaptability to Technology

Education

High School Diploma

Job description

Join our chic team, dedicated to a styling and social experience that inspires women to express their individuality.

POSITION OBJECTIVE:

The Assistant Store Manager supports the Store Manager in fostering a customer and product-focused sales culture, aligning store operations with our values and principles. Responsibilities include managing sales, asset protection, and HR functions to ensure an excellent customer experience and profitability. We love what we do and believe our team is the best place to work, learn, and grow!

FUNCTIONAL RESPONSIBILITIES:

Performance Culture

• Analyze sales reports and KPIs; collaborate with Store Manager to execute business and sales strategies.
• Set clear expectations; hold team accountable for brand, performance, and behavior standards.
• Manage payroll and supply budgets.
• Oversee operational activities: scheduling, audits, inventory, opening/closing, timesheets, and merchandise flow.
• Handle financial activities: cash handling, price changes, register transactions, ensuring accuracy and policy compliance.
• Ensure compliance with laws, loss prevention policies, and procedures; train associates accordingly.
• Manage inventory receipt, dispatch, replenishment, and physical inventories.
• Maintain visual presentation and facility standards reflective of the brand.
• Develop a high-performance sales team to meet sales and productivity goals.
• Train and coach staff on product knowledge and sales techniques.

Building High Performing Teams

• Motivate and inspire the team, fostering a shared vision and core values.
• Promote inclusive problem-solving and effective communication.
• Seek personal development and feedback to enhance leadership skills.

Customer Experience

• Model and promote MAPS principles, offering a cohesive omni-channel experience.
• Utilize sales techniques and product knowledge to assist customers.
• Resolve customer concerns promptly.
• Ensure efficient checkout processes and adherence to payment policies.
• Maintain ongoing communication with customers via loyalty programs and engagement strategies.

Talent Management

• Assist in recruiting, hiring, and developing the team.
• Support training initiatives and performance assessments.
• Address HR issues effectively and timely.
• Drive employee engagement through recognition and rewards.
• Ensure adherence to employment policies.
• Perform other duties as assigned.

Note: Duties may vary across brands.

QUALIFICATIONS:

• High School diploma or equivalent
• 2+ years retail management preferred
• Must be 18+ years old
• Excellent communication skills
• Adaptability to technology
• Proven customer service and sales leadership
• Strong organizational and multitasking abilities
• Leadership, training, and team-building skills
• Knowledge of store operations
• Effective communication with staff and customers
• Reliable attendance and flexible schedule including nights, weekends, holidays

PHYSICAL REQUIREMENTS:

• Constant walking/standing (67-100%)
• Occasional lifting up to 50 lbs. (1-33%)
• Frequent climbing (34-66%)

We welcome applications for growth and are committed to accommodations for applicants with disabilities. Contact your local Store Manager for assistance.

Location: 1501 RiverTown Crossings Off The Rack

Chico's FAS, Inc. is an equal opportunity employer, committed to diversity and inclusion in the workplace.